Description:
Position Summary
The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.
Ongoing Essential Duties
- Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
- Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
- Strives to meet and exceed occupancy goals
- Is familiar with Fair Housing Regulations and performs all tasks accordingly
- Maintains a working knowledge of the local community, including local schools, business, and events
- Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
- Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
- Serves as a first point of contact for residents, works to resolve any issues or complaints.
- Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
- Quickly escalates any customer service issues to site management when support is needed
- Communicates effectively to site management and maintenance team to resolve any noticed issues
- Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
- Enthusiastically greets each person who enters the office
- Approaches each situation in a friendly and helpful manner
- Maintains a pleasant, professional, and cheerful presence at all times
- Always presents a professional appearance and follows established dress code policy
- Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
- Other duties as assigned
Requirements:
Required Skills/Abilities:
- Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
- Experience in social media and technology
- Proficiency in converting phone calls to appointments and appointments to leases (Sales)
- Ability to act independently and make decisions
- Excellent verbal and written communication skills
- Flexibility to work weekends, overtime, and other unscheduled times as required
Supervisory Responsibilities:
- This position does not have supervisory responsibilities
Education and Experience:
- Customer service experience
- At least 6 months experience in the apartment, leasing, or hospitality industry preferred
- High school diploma or equivalent combination of education required
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Compensation details: 21-21 Hourly Wage
PIf636c39b0a47-2189