ABOUT WORLD'S FINEST CHOCOLATE: World's Finest Chocolate does more than make delicious chocolate. Since 1949, we've helped our fundraising customers raise over $4,600,000,000. These funds are used to buy playgrounds, pay for reading specialists, purchase musical instruments, fund field trips, and more. Our employees work as a team to support our company's mission:
To Deliver Extraordinary Value with Fun & Purpose.
POSITION OVERVIEW: The Learning Specialist, Sales & Enablement plays a key role in enhancing performance and engagement across the internal Sales function and the departments that support it-such as Customer Solutions and Marketing-by designing, delivering, and evaluating impactful learning programs. Supporting the Field Sales and Inside Sales teams, this role equips new and experienced team members with the skills and knowledge they need to thrive. In close partnership with HR colleagues and Sales leaders, the Learning Specialist, Sales & Enablement drives training effectiveness, contributing to stronger sales outcomes-ultimately enhancing our ability to serve the communities we support.
KEY RESPONSIBILITIES: - Design and develop high-quality, relevant learning programs for the Sales function and supporting departments, including onboarding for new hires, ongoing development for experienced team members, and leadership training for managers.
- Deliver learning experiences-primarily virtually with occasional in-person sessions as needed-engaging, advising, and guiding learners and evaluating the achievement of intended outcomes.
- Engage with department leaders to clarify short and medium-term priorities for learning initiatives; gather performance data, assess current competency levels, identify gaps, and align on desired outcomes.
- Build and continuously update a comprehensive library of learning resources to empower the Sales function's success.
- Manage learning logistics, including scheduling sessions, tracking participation, and preparing materials.
- Other duties and responsibilities as assigned. We strive to be an agile, dynamic team and are sometimes called to work in areas outside of our comfort zone.
KEY COMPETENCIES - Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others in accomplishing goals, stays in touch and shares information, and shows appreciation for others' ideas and input.
- Ensure Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, learning from both successes and failures. Scrupulously ensures all work is correct and has a reputation for delivering on commitments.
- Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses their own mistakes to learn from them.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
REQUIRED EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Human Resources, Sales, Business, Organizational Psychology, Education, or a related field.
- 3+ years of experience creating, implementing, and evaluating learning programs and processes.
- Previous experience as a sales trainer or in a sales role.
PREFERRED EXPERIENCE AND QUALIFICATIONS - Relevant certifications in learning and development and/or instructional design.
- Created or helped to develop large-scale training programs for a sales team.
COMPENSATION - Base Salary: $75,000 - $85,000 per year/hour
- Annual Bonus: % of base salary, based on company and/or individual performance
- Medical insurance
- Dental insurance
- Vision insurance
- Wellness Program
- 401k Matching
- HSA/FSA
- LifeLock Identity Theft Protection
- STD/LTD
- Life Insurance
- Tuition Reimbursement
EQUAL OPPORTUNITY EMPLOYER World's Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.