Learning and Development Specialist- Customer Care

Description

Job Title: Learning and Development Specialist- Customer Care

Location: Las Vegas, Nevada

Reporting to: Learning & Development Manager

Who We Are:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair, and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

We are seeking a driven and passionate Learning and Development Specialist- Customer Care for our Las Vegas office. This role will be responsible for designing, developing, delivering and evaluating training programs to support a growing department. As a Learning and Development Specialist- Customer Care, you will play a critical role in helping our employees become successful in their roles. You will be responsible for evaluating training needs and developing effective solutions that align with Company goals. Working with teams across the organization, this role is highly visible and has the opportunity to make a meaningful impact that contributes to the success of the organization.
Requirements

What you'll be doing:

• Apply instructional design methodology, adult learning theory and multimedia principles to create engaging and effective learning experiences for new hires, current employees and leaders.
• Conduct needs analysis to determine training needs and select appropriate delivery methods (i.e. computer-based training, job-aids, videos, hybrid solutions, etc.).
• Regularly conduct onsite and remote training sessions and create a culture of trust, collaboration, and respect in the training environment.
• Collaborate with stakeholders and subject matter experts to identify needs and ensure content is accurate.
• Support change management efforts by ensuring teams are trained effectively on new initiatives, tools, and workflows.
• Consistently evaluate training programs based on employee feedback, performance metrics and identified knowledge/skills gaps to ensure continuous improvement.
• Assist in the development, coordination, and execution of company-wide learning and development initiatives.
• All other responsibilities assigned by management.

What you Bring to the Table:

• Bachelor's degree in Instructional Design, Education, Human Resources, or related field preferred.
• 3+ years of prior experience in L&D, as a trainer, and/or supporting a training department with a track record of delivering effective training programs.
• Experience with training tools and content creation/design tools such as Articulate. Canva, Adobe Suite, Synthesia, and Learning Management Systems.
• Proficiency with Workplace tools such as Microsoft Office, Google Suite, Zoom, JIRA, and Slack.
• Excellent communication, presentation, and facilitation skills with a passion for helping others succeed.
• Experience managing multiple priorities in a fast-paced environment. Project management experience is a plus.
• Demonstrated understanding of instructional design methodology, adult learning theory and multimedia principles.
• Prior call center experience preferred.

The Perks:

• Join one of LA's fastest growing startups (2023), A Most Loved Workplace, on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024).
• Mission driven + empowered + collaborative.
• Competitive pay and stock options.
• Unlimited PTO.
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave.
• Newly added HSA and Pet Insurance.
• 401K Plan with Matching.
• Cell Phone Stipend.
• Casual Dress.
• Open door policy / Open office floor plan.
• Team based strategic planning + Team owned deliverables.

Core Competencies for Success in Role:

• Serve others before self: Prioritize the needs of our dental practices and their patients, ensuring that our services provide real value and support.
• Own the impact: Take full responsibility for the growth and success of your accounts, actively seeking opportunities to drive Sunbit's usage and addressing any challenges proactively.
• Connect genuinely: Build and maintain strong relationships with key stakeholders - dentists, decision makers, and office managers to understand their goals and provide effective solutions.
• Act fast: Respond promptly to our partners and internal team members to maintain momentum, resolve issues quickly, and seize opportunities as they arise.
• Include always: Collaborate closely with the operations team and other departments, fostering a welcoming environment.
• Innovate for good: Utilize Sunbit's financial technology to help dental practices offer flexible payment solutions, ultimately benefiting both the providers and their patients.