Lead UX Designer

Job Description: This role is hybrid with 3 days in the office and 2 days of remote work

Responsibilities
- Lead the end-to-end design process, from ideation through iteration to launch.
- Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
- Partner with UXR to understand rider needs, behaviors, and pain points; maintain a user feedback loop to continuously improve the experience.
- Establish and document UX processes and best practices.
- Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.

Experience and Education
- 8 years of experience in UX design, with a focus on mobile applications.
- Proven experience leading UX for complex digital products.
- Excellent visual design skills & experience with design systems.
- Preferred: Experience in the transportation industry or related fields; experience with accessibility guidelines. Additional Skills and Information: The Metropolitan Transportation Authority Digital Services team is expanding and looking for a Lead Product Designer to connect with. Our team works on all the realtime screens in the subway, as well as the TrainTime app and a new app for the subway and bus.