Lead Telephone Operator

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey

Lead others in providing prompt and accurate patient registrations while delivering good
customer service.
Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handle
requests through various channels while utilizing numerous databases simultaneously.
Relay incoming, outgoing, and interoffice calls to or from internal and external customers
in a 24/7 environment.

Manage multiple incoming phone lines; greet callers, answer routine questions, forward
calls and take messages.

Work the hospital's system pager and announce alerts using overhead system.

Document, relay and route messages

2 years experience in a related role as a call center operator, and/or answering service experience in a hospital, large physician office, or related customer service field preferred

Familiarity or experience handling Hospital Codes preferred.

Experience using an automated telephone console system preferred

HS diploma or equivalent

Excellent verbal communication and interpersonal skills required.

Must possess a strong social orientation, ability to multi-task and handle high-stress environment.

Must be detail-oriented.
Knowledge of medical terminology preferred.
Computer skills required.