Position Type: Technology/Technology Specialist
Date Posted: 5/16/2025
Location: Administrative Offices
Closing Date: 5/30/2025
Hours:
35 Hours/Week
The East Penn School District is accepting applications for a full-time Lead Technology Support Specialist. The successful candidate will provide technical support across the school district. This 12-month position is responsible for troubleshooting and maintaining the district's technology hardware, supporting faculty and staff, and ensuring the seamless operation of IT systems. The ideal candidate will have strong organizational skills, hands-on technical expertise, and the ability to assist and guide technology specialists in their day-to-day tasks.
The minimum starting salary is $50,000 annually plus vacation, health, and related benefits.
Title: Lead Technology Support Specialist
Organizational Labor Relationship: None
Status (FLSA): 12-month position, non-union, non-certified, non-exempt, evaluated annually by the Technology Director
Reporting Relationships: Ascending - Assistant Technology Director
Position Summary: The Lead Technology Support Specialist works under the direction of the Assistant Technology Director for direct technology support
. The Lead Technology Support Specialist provides technical support across the district. This 12-month technology support position is responsible for troubleshooting and maintaining the district's technology hardware, supporting faculty and staff, and ensuring the seamless operation of IT systems. The ideal candidate will have strong organizational skills, hands-on technical expertise, and the ability to assist and guide technology specialists in their day-to-day tasks.
Qualifications: Education: - A 2-year technical degree in computer repair, device repair, networking and technology support, or a comparable field is preferred.
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Relevant certifications such as CompTIA A+, Network+, or JAMF certifications are highly desirable.
Experience: - In lieu of a technical degree, formal training and/or on-the-job experience troubleshooting and repairing networked computers, wireless devices, and mobile technologies is required.
- Minimum of 5 years of experience working in a technical support role, preferably in an educational setting.
- Experience managing help desk ticketing systems and providing first-line support to end-users.
- Experience with mobile device management (MDM) platforms, such as Google Admin Console and JAMF, and endpoint security solutions.
- Familiarity with Active Directory, Group Policy, and network authentication protocols is preferred.
- Experience providing mentorship or training to other technology support staff, including technology specialists, is preferred.
- Experience with wired and wireless networking.
Additional Qualifications: - Strong analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.
- Experience working in an educational or enterprise environment supporting a diverse range of technology users.
- Ability to train and mentor end-users and technology specialists.
- Knowledge of cloud-based solutions.
- Ability to work independently and collaboratively within a team environment.
- Strong documentation skills for tracking incidents, resolutions, and technical procedures.
Key Responsibilities: - Technical Support: Serve support for technical problems throughout the district, troubleshooting hardware, software, and network issues.
- Help Desk Management: Oversee and manage the district's help desk ticket system, ensuring efficient and timely resolution of technical issues.
- Tech Specialist Support: Assist and support technology specialists in their daily work, providing mentorship and problem-solving strategies.
- Guidance & Leadership: Provide guidance and training to technology specialists to enhance their technical skills and service quality.
- Mobile Device Management (MDM) Administration: Act as the District MDM Administrator, managing device deployments and maintaining security protocols.
- Inventory & Documentation: Maintain accurate technology inventory and document system installations, updates, and district technology needs.
- Software Compliance: Adhere to vendor and district software licensing agreements and monitor software installations.
- Device Preparation: Set up and configure district devices based on scheduled deployments.
- Professionalism & Communication: Effectively communicate with faculty and staff regarding technical issues and provide appropriate remediation steps when necessary.
- Security Awareness: Recognize and address potential security threats such as SPAM, phishing attempts, and malware, applying basic remediation steps when needed.
- Other Duties: Perform additional responsibilities as assigned by the Technology Director and Assistant Technology Director.
Knowledge/Skills/Abilities: - Ability to research and problem-solve hardware and software interoperability issues.
- Strong organizational skills and the ability to manage and prioritize support requests efficiently.
- Knowledge of database systems, report writing tools, and work order tracking systems.
- Familiarity with operating systems for computers and mobile devices (macOS, Windows, iOS, Chrome OS, etc.).
- Working knowledge of Google applications (Gmail, Drive, Calendar, etc.).
- Understanding of network-based and web-based applications.
- Proficiency in peripheral device management (printers, copiers, projectors, Apple TVs, Bluetooth devices, etc.).
- Knowledge of basic cybersecurity measures, including identifying phishing attempts, malware, and other security threats.
Essential Functions / Duties / Responsibilities - Independently troubleshoot technical issues across the district.
- Prioritize and resolve help desk tickets effectively.
- Serve as a technical consultant to faculty and staff on technology use.
- Communicate with the Assistant Technology Director regarding concerns about device or system operability.
- Support faculty and staff in preventing and resolving technical issues.
- Maintain an accurate technology inventory.
- Travel between school buildings to provide support.
- Manage the district's help desk ticketing system, ensuring that support requests are logged, categorized, prioritized, and resolved in an efficient and timely manner.
- Support technology specialists in their day-to-day work, assisting with troubleshooting, device management, and software deployments.
- Monitor and track help desk trends, providing reports and recommendations for system improvements.
- Ensure appropriate escalation of unresolved help desk tickets, coordinating with other Technology Department staff when necessary.
- Develop and document help desk procedures and best practices to streamline support processes.
- Provide mentorship and training to technology specialists to enhance their knowledge and troubleshooting skills.
Physical Requirements: - Ability to stand, bend, stoop, sit, lift, reach, and carry up to 50 lbs.
- Ability to travel independently to and from work locations.
- Must possess a valid Pennsylvania driver's license at all times.
This job description may be updated and/or altered at the sole discretion of the employer.
To perform this job successfully, an individual must be able to perform each essential function/duty/responsibility at acceptable standards as set by the employer. In accordance with both state and/or federal law, reasonable accommodations will be considered upon employee request.
EOE