Lead Shelter Staff

Description DEPARTMENT: Social Services REPORT TO: Shelter Manager POSITION TITLE: Lead Shelter Staff Opening/Night/Closing STATUS: Temporary/Seasonal- Non-exempt/On Call LENGTH OF ASSIGNMENT: Start date: October 15th, 2024- End date: April 30th, 2025 The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food, shelter opportunities, and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge Western regional team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need. THE SALVATION ARMY MISSION STATEMENT: The Salvation Army is an international movement that is an evangelical part of the universal Christian church. Its message is based on the Bible, and its ministry is motivated by God's love. Its mission is to preach Jesus Christ's gospel and meet human needs in His name without discrimination. EDUCATION AND WORK EXPERIENCE: + Documented experience in public contact / Customer Service + Documented experience in homeless services (or related experience). + Strong Human relations skills; trauma-informed care KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Proven ability to lead, motivate, and manage teams effectively. + Strong organizational and time-management skills, with the ability to prioritize tasks and delegate responsibilities. + An ability to engage with diverse populations in a respectful and culturally responsive manner. + Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity. + Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance, and differing abilities. + Self-starter, persuasive, and compassionate. + Understanding of basic conflict resolution. + Detail-oriented - highly organized - multitasker. + Strong use of the English language in verbal and written. + Ability to work in a fast-paced environment and maintain poise under pressure. + Client-centered mindset. + Commitment to keeping client information confidential. + Must successfully pass the background/reference check process + Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children. SOFTWARE-RELATED SKILLS: + Outlook, Microsoft Word + Working knowledge of integrated database applications and/or ability to use new software programs with basic training SCOPE OF POSITION: The Lead Shelter Staff oversees daily operations at the shelter, ensuring the safety and well-being of residents and staff. This individual will lead the shelter team, coordinate services, manage resources, and serve as a point of contact for external partners. The Lead Shelter Staff ensures that shelter policies are followed and clients' needs are met in a compassionate, organized, and efficient manner. + Supervise shelter staff and volunteers. + Foster a positive, collaborative, and inclusive team culture. + Handle conflict resolution and mediate staff and client concerns. Report as necessary to the Shelter Manager. + Monitor inventory of shelter supplies and coordinate replenishment. + Pre-Opening Preparation: Ensure all logistical aspects are in place, such as setting up the facility, arranging furniture, and stocking supplies. + Transport any items needed to and from the Longview Salvation Army Corps building to the shelter. Prepare all dinner items for service. + Team Briefing: Conduct meetings with staff and volunteers to review their roles, responsibilities, and emergency procedures. + Coordination: Oversee the initial setup and ensure that all systems, including security, health and safety measures, and communication channels, are operational. + Set Up Registration Area: Prepare the intake area with necessary forms, supplies, and equipment. + Process Initial Admissions: Conduct the intake process for the first group of residents, including registration, needs assessment, and orientation. + Create Records: Establish and maintain accurate records of all residents, including personal information and any immediate needs. + Monitor Entry Points: Ensure that entrances and exits are monitored to maintain a secure environment. + Address Security Issues: Handle any security concerns or incidents, coordinating with local law enforcement as needed. + Ensure that the Good Neighbor Agreement is upheld. + Oversee Closing Procedures: Ensure that all closing tasks are completed according to established protocols. + Facility Check: Perform a final walkthrough of the shelter to ensure all areas are clean, secure, and ready for the next day. + Documentation: Complete and submit any necessary reports or documentation related to the day's operations. + All other duties as assigned. PHYSICAL REQUIREMENTS: + Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis + Ability to grasp, push, and pull objects such as files and file cabinet drawers and reach overhead + Ability to operate a telephone + Ability to operate a desktop or laptop computer + Ability to lift up to 45 lbs. + Ability to understand written information Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result DRIVING CRITERIA + Must possess a valid Washington State Driver's License. + Must be able to pass Washington State MVR check. + Must be able to pass The Salvation Army's in-house driving test. + Ability to drive own and/or assigned TSA vehicles. (Based on availability) + Transporting supplies from Corps to Shelter. Working Conditions: Work is primarily conducted in a sheltered environment, with occasional outdoor duties. The indoor setting ensures a consistent and predictable work environment, free from the discomfort of inclement weather changes. However, some discomfort may be related to noise, dust, dirt, and similar factors. For the occasional outdoor tasks, please dress according to the weather forecast. The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization's needs or when circumstances change. All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission. Work Schedule / Location: This position is located at our shelter in Longview, Washington. The schedule is on-call and is based on the outside temperature reaching 33 degrees or lower for two consecutive days. You must be readily available and prepared to work when called upon. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)