Description We invite you to join our exceptional team dedicated to developing and enhancing the enterprise open systems platform for the Social Security Administration (SSA), positively impacting the lives of over 65 million Americans every month. As a Lead ServiceNow Developer, you will leverage your expertise to guide the client and fellow developers, mentor junior team members, and create solutions across the ServiceNow portfolio, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management.
Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. In this role, you will:
- Identify and implement innovative solutions for new features and tools integrations with ServiceNow based on key system requirements.
- Analyze business and technical requirements to develop reference designs and strategic roadmaps to meet complex business goals while adhering to architectural standards.
- Lead the assessment of designs, architectures, and playbooks to ensure they meet organizational needs.
- Maintain and develop the ServiceNow platform in line with strategic objectives.
- Oversee platform management, data integrity, configuration, and custom development efforts.
- Enhance platform health through assessing and remedying configurations that deviate from best practices.
- Collaborate with clients and teams to devise new ServiceNow capabilities and ensure smooth adoption and ongoing support post-deployment.
- Review requests for alignment with existing products and identify complex features requiring careful evaluation.
- Follow established code quality control processes during development.
- Engage collaboratively with clients to understand their business needs, vision, and objectives to design effective ServiceNow solutions.
Your technical expertise might include:
- Front-end languages like HTML, CSS, and JavaScript.
- Knowledge of scripting languages and web development frameworks.
- Proficiency in modern UI frameworks such as Angular or React.
- Experience in full stack development and automation solutions.
- DevOps implementation skills.
- Understanding of integrations and REST API automation.
- Familiarity with Agile development methodologies (e.g., SAFE, Scrum).
- Automated testing experience using tools such as ServiceNow ATF.
- Business analysis and design capabilities.
- Server and infrastructure administration knowledge.
- Expertise in Security, Governance, Risk & Compliance with strong development and configuration skills.
If you resonate with this mission, read on. TEAM CULTURE Consider joining our team if you answer yes to the following:
- Do you want to work with a company that prioritizes employee well-being and career development?
- Do you thrive in collaborative environments where diverse ideas flourish?
- Are you driven by a strong sense of ownership and urgency to deliver results?
- Are you proficient in proactive communication and technical leadership?
- Do you enjoy solving complex challenges with innovative solutions?
- Can you adapt and be creative while navigating changing priorities?
- Do you have the integrity to make ethical decisions with respect?
MENTORSHIP & CAREER GROWTH We are committed to mentoring new team members and fostering knowledge sharing. Each new hire will have access to experienced staff for one-on-one mentoring, collaborative reviews, and coaching to enhance customer interaction skills, ensuring a successful and fulfilling onboarding experience.
DAY TO DAY RESPONSIBILITIES Every task is meaningful when you know its impact. You will support those who need it most. Find fulfillment in a team environment where every member's contributions are valued.
Join us and discover your purpose. - Participate in all technical discussions with customers, contributing insights to improve code quality and processes.
- Provide mentorship and support to junior and mid-level developers.
- Develop new solutions and operational plans that enhancer customer competitiveness.
- Deliver comprehensive reports to leadership and clients detailing technical progress and risk management strategies.
- Represent Leidos as the technical advocate in partner relationships.
- Work with cross-functional teams in an agile setting to define user stories and tasks.
- Utilize your ServiceNow expertise to guide the program and client towards effective platform evolution.
- Perform additional duties as assigned.
FOUNDATION FOR SUCCESS(Basic Qualifications) BS Degree and 12 years of experience, or equivalent experience without a degree. - Proven experience with multiple ServiceNow product implementations.
- Extensive experience in ServiceNow scripting.
- Strong background in ServiceNow platform support and administration.
- Deep familiarity with various ServiceNow features and functionalities.
- Thought leadership in designing and implementing ServiceNow solutions.
- Experience operating within Agile frameworks (e.g., SAFE, Scrum).
- Ability to obtain and maintain a Public Trust clearance.
FACTORS TO HELP YOU SHINE(Required Skills) Skills vital for your success:
- A minimum of 7 years developing ServiceNow solutions utilizing core modules (Service Catalog, Incident, Problem, Change Request, Asset Management, CMDB, Discovery).
- At least 5 years creating, testing, and supporting custom ServiceNow application functionality.
- Hold 3 or more ServiceNow certifications, including ServiceNow Certified Application Developer (CAD).
- Experience with 3rd party API integrations (REST/SOAP/JSON).
- Capability to work in an agile environment (SAFe, Scrum, Kanban).
HOW TO STAND OUT FROM THE CROWD (Desired Skills) Demonstrate modern development knowledge through:
- Familiarity with products like ins.pi and their applications.
- ServiceNow Certified Implementation Specialist (CIS) or Pro Suite certifications.
- Experience with technologies like AJAX and XML.
- Experience in PaaS/SaaS environments.
- Expertise across ServiceNow products including design, implementation, testing, and operations.
- Ability to present technical options with thorough pros, cons, and risk assessments.
- Strong organizational skills and insight into the project management lifecycle.
- Prior experience in the federal government sector.
- Self-motivated and adaptive individuals who take initiative in dynamic environments.
- Detail-oriented with the ability to manage multiple priorities effectively.
At Leidos, our diverse and talented teams deliver innovative solutions, prioritizing our customers' success and community commitment. Every role is fulfilling when you align with our mission. Join us to make a significant impact and discover your value within the Leidos Family.
If you are a U.S. citizen, resident, or Visa candidate interested in this opportunity, we encourage you to apply and start the conversation today. ITSSCII
Original Posting: March 10, 2025
The Leidos pay range for this role is $126,100.00 - $227,950.00, reflecting a guideline and not a definitive offering. Compensation considerations include responsibilities, education, experience, and internal equity.