Lead Service desk Specialist with Security Clearance

• 1+ years of service desk lead experience.

• 5 years min of service desk experience

• experience in technical Help Desk environment.

• experience working within an Active Directory environment

• experience in troubleshooting issues with Windows 7 and 10 operating system

• experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)

• experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.

• Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable

• Experience with hardware components such as hard drives, power supplies, and motherboards.

• Excellent oral and written communication skills.

• Excellent phone etiquette.

• Strong technical aptitude including excellent troubleshooting skills.

• Ability to work with users that have limited technical knowledge.

• Ability to instruct users utilizing verbal communication.

• Ability to work in a fast-paced, dynamic environment.

• Ability to interface with all levels of management.

• Excellent time management, scheduling, and organizational skills.

• Ability to work well independently or in a team setting.