Lead Reservations Agent

Company Description

A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Job Description

Role Summary
Join our team as a reservations agent and become one of the authors of our story. As part of the
Auberge family, you will be responsible for responding to and assisting guests with travel reservations
and providing exceptional guest service. This role would support the Bowie House and The
Commodore Perry Estate (remotely).

Core Responsibilities
The key responsibilities for this position are:

• Answer all incoming calls in less than three rings in a professional and friendly demeanor
following Auberge Resorts Collection call quality and brand standards.

• Achieve monthly individual & team conversion and revenue goals.

• Pursue outbound revenue opportunities through our lead management system.

• Work closely with the Area Manager in call auditing and training on lead management.

• Assist revenue management with rate changes as needed.

• Assist with troubleshooting rate discrepancies as needed.

• Keep current with all communication and hotel information.

• Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance
with the standard operating procedures.

• Provide detailed notes and comments in the lead management system and PMS regarding
guest requests to ensure a quality guest experience.

• Assist with group rooming lists or 3rd party reservations as needed.

• Maintain a standard of 80% or higher on shop calls.

• Assist in maximizing hotel room revenue and occupancy numbers.

• Fulfill daily tasks on the Reservations Checklist.

• Perform all other duties as assigned.

Qualifications

Required Qualifications

• Ability to work in a remote environment

• Must be willing to work a flexible schedule, and be available to work nights, weekends and
holidays.

• High school graduate or equivalent

• Must have exceptional customer service skills

• Prior hospitality experience or certificate preferred

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and .

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.