What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
This position acts as an accounts receivable lead on the revenue cycle management team. Responsibilities - Oversee the daily operations of the AR department, including billing, collections, and cash application. This is a key role in supporting our financial health and driving efficient cash flow operations
- Lead a team of AR specialists, ensuring timely and accurate processing of receivables while maintaining strong relationships with internal teams and external customers
- Possess a strong background in accounting, excellent leadership skills, and a proactive approach to improving processes and reducing outstanding balances.
- Strong knowledge of accounts receivable, billing, collections, and cash application
- Experience supervising or leading an AR or RCM team
- Attention to detail and accuracy with financial data
- Ability to analyze AR reports and improve collection processes
- Excellent communication skills for working with customers and internal teams
- Strong customer service and problem-solving abilities
- Good time management and ability to meet deadlines
- Working knowledge of accounting principles (GAAP)
Qualifications - 6+ years of experience, preferred
- High School Diploma, GED or technical certification in related field or equivalent experience, preferred
- Proficiency in Microsoft Excel (e.g., pivot tables, formulas), preferred
What is expected of you and others at this level - Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
- Comprehensive knowledge in technical or specialty area
- Ability to apply knowledge beyond own areas of expertise
- Performs the most complex and technically challenging work within area of specialization
- Preempts potential problems and provides effective solutions for team
- Works independently to interpret and apply company procedures to complete work
- Provides guidance to less experienced team members
- May have team leader responsibilities but does not formally supervise
Anticipated hourly range: $21.80 - 31.20
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 07/01/2025 if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here