Lead Receptionist

Job Description

Title: Lead Receptionist

Status: Non-Exempt, Full-Time

Work Schedule: Monday-Friday, 8:00 AM-4:00 PM

Rate of Pay: $19.00-21.00/hour based on experience

At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents.

We are looking for a hospitality-focused Lead Receptionist to join our team. This position plays a vital role in ensuring the smooth operation of Sedgebrook's front desk service areas in both the Independent Living and Health/Rehabilitation Center buildings on our campus.

We offer a generous benefits package for eligible employees which includes:

• Health, Dental & Vision Insurance - benefits package beginning the 1st of the month following your hire date
• Get paid daily with DailyPay.
• Paid Time Off & Paid Holidays
• 401(K) with Company Match
• Employee Meal Program
• Health Care and Dependent Care Flexible Spending Accounts
• Short- & Long-term Disability Insurance
• Life/AD&D Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Indoor Parking Garage
• Child Care Discount with KinderCare

Here are a few of the daily responsibilities of the Lead Receptionist:

• Greet, welcome and direct residents, visitors, staff in a friendly and professional manner, while handle questions or concerns efficiently.
• Manage incoming calls, emails, faxes, and all other correspondence. Direct to appropriate appropriate resident, staff member, or department.
• Assist the Business Office Manager with the training and coaching of team members to ensure all questions/concerns are handled in an appropriate, accurate and efficient manner.
• Assist with scheduling the team members' shifts.
• Coordinate office supply ordering and manager inventory.
• Assist with administrative tasks such as data entry and maintaining physical and/or electronic records and files.
• Monitor reception area traffic; directing, deliveries, packages, etc.
• Maintain accurate information, pertaining to residents being off campus, via the away book, away latch log and shift pass along.

Here are a few of the qualifications we need you to have:

• High school diploma or general education degree (GED) required
• Minimum of three (3) years related receptionist or office administration experience.
• Proficiency in office software, including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
• Must possess strong verbal and written communication skills and exceptional organizational skills.
• Must be able to multi-task efficiently in a fast-paced environment, while maintaining a positive attitude.
• Ability to effectively lead a team and provide mentorship to new or current team members.
• Ability to operate postage and copy machinery.
• Must be able to speak conversational English to communicate with residents, visitors, family members, supervisor and co-workers.
• Associate's or Bachelor's degree a plus.
• Previous experience in a senior living environment or medical facility preferred.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you.

EEO Employer