Crestron Electronics is seeking a Lead Quality Engineer of Audio to lead and develop our audio testing team in a fast-paced, dynamic environment. This position requires a hands-on leader who can drive quality initiatives and manage a highly skilled team with a focus on audio performance, reliability, and innovation. You will have the opportunity to shape Crestron's audio test strategy, cultivate a technically advanced testing environment, and guide our resources to deliver world-class audio solutions.
The ideal candidate brings a strong passion for delivering high-quality audio products, a creative mindset for identifying customer-impacting issues, and the ability to drive continuous improvements in testing processes. This role will be critical in ensuring Crestron's audio solutions meet and exceed customer expectations across various markets. The Audio Lead QE will focus on testing a wide range of products, including digital signal processors, amplifiers, microphones, speakers, and audio-over-IP solutions, ensuring seamless performance in complex environments.
We are looking for someone with excellent communication skills to collaborate effectively with stakeholders, a keen understanding of both manual and automated testing methodologies, and a commitment to fostering a culture of quality and continuous learning within the team.
Qualifications:- Strong skills in evaluating product performance in complex environments involving third-party devices, networking, and acoustics.
- Deep knowledge of audio quality technologies, including Perceptual Audio Quality, Acoustic Echo Cancellation (AEC), Noise Suppression, Reverb Removal, Mixing, Gain Control, Equalization, Power Amplifiers, Beamforming, Spatial Filtering, Multichannel Audio, Audio over IP, Unified Communication Platforms, Music Streaming Services.
- Ability to make sound technical decisions that balance performance and user experience.
- Experience mentoring and developing teams.
- Strong analytical skills to identify and address patterns and trends.
- Excellent learning agility to quickly grasp new technologies and apply existing knowledge across domains.
- Highly organized and detail-oriented, with the ability to meet deadlines in a fast-paced environment.
Responsibilities:- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Assess and optimize both objective and subjective product performance, addressing challenges such as third-party integrations, networking complexities, and acoustic variations.
- Act as the subject matter expert for audio quality, driving decisions to meet diverse user needs and expectations.
- Build positive, productive working relationships across internal and external stakeholders.
- Develop and implement efficient test processes, procedures, and automation strategies to ensure timely and cost-effective product releases.
- Collaborate with the security team to meet Crestron and regulatory requirements for audio products.
- Work closely with Technical Product Support teams to identify typical, atypical, and challenging use cases for continuous quality improvement.
- Partner with Engineering, Product Development, Production, Marketing, and Quality teams to enhance overall productivity.
- Team oriented (We before me); strong interpersonal skills.
Requirements: EDUCATION- Bachelor's Degree in Electrical Engineering or equivalent relevant experience.
EXPERIENCE (minimum of):- 10+ years of relevant experience in audio product testing, with a focus on professional audio equipment and voice solutions, including digital signal processors, amplifiers, microphones, and audio-over-IP solutions.
- Exceptional written and verbal skills is required.
- Ability to work effectively in a fast-paced environment and deliver quality software to production within tight schedules is required.
- Track record of completing assignments on time with a high degree of quality is critical.
- Excellent team player with a consistently positive attitude and collaborative approach to problem solving, options analysis and continuous improvement of process, team and systems.
- Ability to multitask and manage multiple large-scale projects is critical.
- Team oriented; strong interpersonal skills is essential.
TECHNICAL SKILLS- Strong understanding of perceptual audio quality, acoustic performance testing, and customer use case validation in both lab and real-world environments.
- This role requires familiarity with various tools and audio testing equipment, including:
- Audio Testing Equipment: NTi Audio XL2, Audio Precision analyzers, Audacity, Adobe Audition, Sound Level Meters, SPL Meters
- Measurement Tools: Oscilloscopes, Multimeters, Signal Generators
- Audio Libraries and Protocols: AES67, Dante, AVB, SIP, Bluetooth Audio, SPDIF, RTP, MADI
- Bug Tracking Systems: Jira or similar tools
- Collaboration Tools: Microsoft Teams, SharePoint
- Network Analysis Tools: Wireshark, Fiddler
Nice-to-Have Skills:- Familiarity with machine learning techniques applied to audio processing.
- Experience in cloud-based audio services and streaming platforms.
- Strong understanding of cybersecurity best practices related to audio devices.