Overview We have an exciting employment opportunity for experienced Lead Patient Services Representative to join our dedicated team of healthcare professionals. This specific role will be supporting our Outpatient Orthopedics Clinic in our Fairfax, VA location. This role is working Full-Time 40 hours a week, from 8:30am - 5:00pm
PSV offers a comprehensive benefits package: including medical, dental, vision, life, short and long-term disability insurance, 401k plan, holidays, paid time off and a fun work environment. Come join our team. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability.
Pediatric Specialists of Virginia (PSV) Orthopedic Surgery and Sports Medicine pediatric surgeons work closely with a comprehensive medical team specialized in the treatment of infants, children, and teens with muscle, skeletal, and bone conditions and injuries.
This position is responsible for registering patients for outpatient services, ensuring that complete and accurate information is obtained. He/she is accountable for the efficient operation of the front desk and provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic.
Responsibilities - Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained
- Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database.
- Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules.
- Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department
- Serves as first point of contact for patients and visitors and determines purpose of visit.
- Answers and screens telephone calls and takes accurate messages.
- Responds to inquiries and provides appropriate information or refers to staff member.
- Takes initiative and lead role in resolving service deficiencies, billing issues and insurances denials
- Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department
- Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines.
- Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.
- Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times.
- Assist with training new staff members
- Contact patients on wait lists and fill open appointment slots
- Assist with multi-specialty clinics by serving as point of contact for scheduling appointments
- Coordinate urgent appointments
- Support clinic managers with various office duties (i.e., delegation of work duties, supply ordering, handling cash deposits, physician scheduling templates)
- Assist with work queues in electronic medical records systems
- Proficient with Relatient and EPIC
- Update scheduling guidelines as needed
- Serve a support to Patient Services Representatives assisting with conflict resolution; covering meal breaks and clarifying operational inquires
Required Qualifications: - One year experience in an administrative role at PSV
- High School Diploma or GED
- Basic computer skills: 50 wpm; Microsoft Office
- Proficiency in at least one other administrative role within the clinic as resources for support (i.e. Certified Medical Interpreter, specialty specifics coordinator, Financial Coordinator)
Desired Qualifications: - Two years' experience in an administrative role at PSV
- Bilingual in Spanish preferred