Lead Operations Support Specialist

COMPANY OVERVIEW:

Commdex is a leading systems integrator, providing a broad range of mission critical solutions and services for telecom networks, communications systems and information technology. We have global experience and specialized expertise across breadth of technologies and full life cycle of communications systems.

We do things a little differently at Commdex. Our commitment is to create and improve global communication solutions across government & public safety sectors. We also operate at scale to create sound solutions capable of supporting multiple industries around the world. Our passion and why we exist is to bridge the gap in communication systems through better technology.

At Commdex, we are empowered to create a corporate culture that focuses on drawing together a diverse group of world-class, respectful, fun, and high-fidelity communicators across multiple areas of expertise who will work together to achieve proper communication channels to use in mission critical situations. If that sounds like you, we're looking forward to getting to know you.

POSITION OVERVIEW:

The Lead Operations Support Specialist (SME 24/7 Support) will oversee and manage operational support programs, ensuring they meet the requirements and objectives set by the Department of Defense (DoD). This role involves managing classified programs, utilizing Agile methodologies, and ensuring compliance with all relevant regulations and standards. The ideal candidate should have extensive experience in operational support, particularly within the DoD, and possess the necessary certifications and clearances.As a IT Program Manager on this project, you will be tasked with

• Overseeing the planning, execution, and delivery of operational support programs.

• Ensuring programs are managed in accordance with DoD contracts and regulations.

• Utilizing Agile methodologies to manage program activities and deliverables.

• Managing classified programs, ensuring all security protocols are followed.

• Collaborating with various departments to ensure program objectives are met.

• Providing regular updates and reports to stakeholders on program status and progress.

• Establishing and maintaining a 24/7 Ops Support Help Desk. Using metrics and information gathered through 24/7 OS daily activities to develop and deliver reports and recommendations on process and system improvements and statistics at a minimum monthly as part of CDRL A0031.

• Modifying and maintaining with Government approval, provided procedures, training, call trees, and other product support material as needed for effective and efficient Help Desk as a Service delivery. Coordinating and building call tree procedures, troubleshooting procedures, and training products to support the 24/7 OS operations, delivering to the Government, and maintaining configuration control of these documents, including modifications to support added or changed functionality, applications, networks.

REQUIRED SKILLS/ABILITIES:

• Minimum 8 years of experience in operational support of DoD systems.

• Experience with ATLAS or similar Space C2 systems.

• Experience leading 24/7 operational support teams.

• Experience developing operational procedures and call trees.

• Experience with DoD network operations.

• Must be 100% assigned to this effort for a minimum of 12 months

• U.S. citizenship required