Lead Network Systems Engineer

Salary : $97,092.48 - $144,432.48 Annually
Location : City of Escondido, CA
Job Type: Full-Time
Job Number: 03542
Department: Information Systems
Division: Network & System Administration
Opening Date: 01/20/2025

Summary
Please note: This position will be required to work on site. Remote work is not an option.

If working with these technologies excites you, read the rest of the job posting and enter your application to start your journey to further your career at the City of Escondido where we leverage today's technology to improve the quality of life for our residents.

Key Knowledge Areas:

1. Advanced Network Infrastructure Design and Management (LAN/WAN/Fiber/Wireless P2P/Cellular/Etc.)
2. Microsoft Enterprise Site with M365/E5 Security Licensing/Exchange Hybrid Administration
3. Active Directory and Azure AD Management
4. IT Security Practices and Compliance (DOJ/CJIS, PCI DSS, NCUA Standards)
5. High-Availability Infrastructure Management (VMware/vxRail, Hyper-V)
6. ITIL Framework/Service Desk Management with Freshservice
7. Cloud Computing (AWS, Azure, Google Cloud)
8. Open Data and Integrations via API

This position is open until filled.
Applications will be reviewed as they are received. This recruitment may close at any time without notice.
If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Senior Network Systems Technician in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.

Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks; installs, configures, test and supports a variety of network components and devices; performs preventative maintenance on network segments and components; provides liaison and technical assistance to Network Systems Engineer, Network Systems Technicians and end users; installs and troubleshoots advanced and complex software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications; and performs a variety of technical tasks relative to assigned areas of responsibility.
Key Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Leads, plans, trains, and reviews the work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks.

Trains assigned employees in their areas of work including network systems methods, procedures, and techniques.

Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures.

Installs and configures complex network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems.

Oversees and participates in installing and maintaining network components including routers, switches, bridges, hubs, digital service unit/channel service unit, and other network equipment and software.

Oversees and participates in investigating, analyzing and resolving complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.

Evaluates network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements.

Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations.

Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including printers.

Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems.

Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.

Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary.

Collaborates with customers to determine the best hardware and software for departmental technology projects.

Performs complex system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security.

Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department.

Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems.

Works with other positions in the department to learn the day-to-day operation of all systems.

Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.

Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required.

Performs related duties as required.

QUALIFICATIONS
Knowledge of:
Operations, services, and activities of a comprehensive local and wide area network program.
Principles of lead supervision and training.
Advanced principles and practices of network system design, installation and maintenance.
Advanced principles of hardware and software configuration and installation.
All operating systems that are in use within the entire organization including but not limited to Windows Desktop, Windows Server, Microsoft HyperV, and Apple IOS.
All aspects of configuring and maintaining system security, network security, and site security for information systems.
All available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, switches, access points, wireless LAN equipment and firewalls.
Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP.
Advanced methods and techniques of troubleshooting hardware and software problems.
Cabling protocols, hardware and software.
Technical specifications, standard performance, and possible configuration options for all common components and peripherals.
Distributed database installation, structuring, maintenance, and troubleshooting.
The Internet, HTML, and CGI scripting, as well as desktop publishing or user interface design.
The national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime.
Principles of customer service.
Pertinent federal, state and local codes, laws and regulations.

Ability to:
Lead, organize, and review the work of staff.
Independently perform the most difficult network systems tasks.
Interpret, explain, and enforce department policies and procedures.
Evaluate complex hardware and software requirements.
Implement complex hardware and software changes and enhancements.
Analyze, troubleshoot and resolve highly technical networking issues.
Install, configure, troubleshoot and/or repair complex hardware and software problems.
Respond to requests and inquiries from network users and provide assistance as needed.
Be adaptive towards new systems and technology that may be implemented in the organization.
Understand the complex relationships between different components in a networked environment.
Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users.
Develop and revise complex computer programs.
Document and diagram existing code.
Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff.
Evaluate existing systems and recommend possible enhancements to systems or network components.
Make the necessary changes to any computer component within the organization.
Lead and coordinate the activities of a computer user group.
Train other employees on either a one-on-one basis, or in a group click apply for full job details