JOB RESPONSIBILITIES:
- Responsible for a team of nine, which consists of three FTE and six Contractors. This includes managing the team and performing performance reviews for the FTE
- Responsible for the Product Supply relationship with all Business Segment customers with an emphasis on assigned segments and developing strong relationships in a proactive, intentional way
- Analyze account history and develop operational plans in conjunction with Key Account Leads to create mutually beneficial approaches that support and influence the accounts behavior for the achievement of business targets
- Implement continuous improvements in operational efficiencies and customer experience and influence.
- Account adoption of new processes tools and systems
- Manage all order management activities from order creation (including promotion of product substitutions and upsells), product allocations, backorder management, delivery management and invoicing while providing constant communication with accounts for order status, supply availability and timing
- Manage all order management activities and communications associated with complaints, errors and returns including analysis, investigation and resolution
- Be accountable for ensuring account structure and relationships are properly maintained in systems
- Identify and deliver cross functional solutions to achieve operational excellence within Product Supply processes that can be shared with customers to enhance their business
- Understand regional supply strategies and partner cross-functionally to optimize orders, manage product allocation plans and deliveries while driving marketing programs, business targets and operational needs
- Seek customer feedback to track satisfaction level and identify solutions where there are gaps
- Ensure accuracy in pricing, credit management, regulatory compliance and program requirements through detailed analysis, research and management of order blocks
- Responsible for identifying & delivering cross-functional solutions to achieve Operational Excellence
- Stimulate efficiency of order management, support regional & brand standardization for transactional and support processes
- Maintain knowledge and expertise necessary to support all Business Divisions and provide support and back-up for the entire Customer Service organization
- Collaborate with contractor team members for training, transactional execution and support
REQUIRED QUALIFICATIONS:
- 10+ years of overall supply chain or customer service experience in lieu of degree
- Associate's Degree 3 to 5+ years of overall supply chain or customer service experience OR
- Bachelor's Degree 1-3+ years of overall supply chain or customer service experience
- Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision
- Works well in a team environment to achieve common goals & has ability to provide guidance & direction to others to achieve results with some supervision.
- Excellent customer service & influencing skills with very strong written and verbal communication skills
- High agility in a fast paced environment will ability to effectively work in a matrix environment
- Problem solving and decision making ability based on data and analytical prowess
- Key Competencies: customer focus, collaboration, negotiation, relationship and conflict management & critical thinking
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at
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