At GMKE, we know that great talent is the key to achieving the best outcomes for our clients and customers. For the last 18 years, our talented attorneys have built a distinguished reputation as unyielding advocates to insureds facing litigation and trusted partners to insurance companies seeking to responsibly manage liabilities.
We've done this by putting our mission at the center of everything we do, living our values, and taking a real approach to every case - resulting in consistently excellent outcomes in the courtroom.
Who We Are
Groth, Makarenko, Kaiser & Eidex is a premier civil defense firm in the Southeast building the future of insurance defense to ensure the best outcome for every carrier and every insured, in every case.
Our values - sincerely diligent, honorably competitive, accountability, client service, and united in collaboration - shape the way we approach each case and every relationship, acting as our guiding light in all that we do. GMKE is more than just a firm; it's a community of diverse, growth-minded people, each drawn to our dynamic environment and mission, as we expand our reach throughout the Southeast.
Your Future At GMKE
At GMKE, we're dedicated to building careers that are as fulfilling as they are impactful. Discover what you'll find at a firm with a progressive approach to fostering truly rewarding professional experiences.
- Growth: With an ambitious mission, inertia is impossible-you'll never be left behind as the firm moves forward. Whether you're new to this area of law or a seasoned veteran, you'll have ongoing opportunities to take on new tasks, responsibilities, and roles.
- Mentorship & Support: Our partners' doors have been open since day one, and that's still true today. Our partners, most experienced attorneys, and talented staff members genuinely enjoy sharing their knowledge and shaping the next generation of legal professionals.
- Keeping Work & Life Balanced: With PTO policies designed for your unique position, a variety of paid holidays, one work-from-home day each week, abbreviated workweeks, and realistic, achievable goals, work and life can harmonize seamlessly.
- Empowerment: At GMKE, everyone has true ownership over their work and the freedom to approach it in a way that makes sense to them. Diving right into your role isn't just encouraged-it's essential. That means you'll be on an accelerated growth path from Day 1.
- Journey of Learning: We continue to increase our investment in training, education, and resources to support your growth. We believe that learning is a lifelong journey, and we're committed to providing the tools you need to thrive at every stage of your career.
- Culture & Community: Friendliness, reciprocity, appreciation, great relationships, and good times are pillars of our culture. Joining us means joining a true community, where interactions are always warm and collaboration is encouraged. You're invited to regular events designed for fun and fellowship with your colleagues.
About The Role
Medical records are the foundation of every case, and your leadership ensures they are a powerful litigation tool. As the Lead Medical Records Paralegal, you'll be both player and coach-leading a team of Medical Records Paralegals while balancing leadership with individual casework. Your expertise will directly impact case outcomes, ensuring attorneys have the critical medical documentation they need, when they need it.
Beyond casework, you'll remove obstacles for your team, drive process improvements, and enhance efficiency to keep medical records operations running seamlessly. Your leadership and problem-solving will directly contribute to the firm's continued growth and success.
Responsibilities
- Lead a team of 4 - 7 medical records paralegals, ensuring efficiency, accuracy, and adherence to firm protocols
- Embody firm values and culture while exemplifying professionalism, collaboration, and excellence in both leadership and work product
- Track and assess team output, including task completion, work quality, compliance, and billable hours, ensuring alignment with firm standards
- Identify workflow inefficiencies, propose improvements, and implement solutions to enhance productivity and streamline processes
- Refine standard operating procedures (SOPs) for requesting, tracking, and summarizing medical records to improve consistency and efficiency
- Handle all aspects of personnel management, including hiring, training, time and coverage oversight, performance appraisal, engagement, and disciplinary actions, up to and including terminations
- Act as a resource for paralegals navigating record-related delays and challenges, stepping in to remove obstacles and prevent disruptions to workflows as necessary
- Work closely with record retrieval vendors to ensure timely, complete, and cost-effective delivery of records
- Collaborate with Senior Associate Attorneys, Lead Litigation Paralegals, and/or HRBPs to address personnel conflicts, foster a cohesive and productive work environment, and ensure smooth communication across teams
- Review attorneys' calendars weekly to identify upcoming depositions, mediations, and trials and ensure all necessary files and records are prepared in advance
- Request a variety of documents, including medical, insurance, pharmacy, and other health-related non-party records
- Monitor non-party request timelines closely and follow up as needed to ensure timely receipt of documents
- Draft and file court documents, including Certificates of Service and Motions to Compel
- Summarize medical records, identifying key details such as accident descriptions, injuries, pre-existing conditions, and inconsistencies
- Prepare medical timelines to provide attorneys with a clear picture of treatment history
- Secure and coordinate medical expert witnesses, confirming authority with claims representatives, conducting conflict checks, and completing administrative tasks
- Communicate key findings to attorneys and adjust records requests based on new information
- Process invoices according to firm and carrier standards
- Update and maintain the case management system with received records, invoices, and notes
- Organize certifications, imaging discs, and flash drives for trial preparation and expert reviews
- Ensure compliance with HIPAA regulations and firm policies when handling sensitive records
- Coordinate with opposing counsel regarding non-party records and shared document requests
- Maintain an annual billable hour requirement of 1,375 while balancing leadership and individual contributor responsibilities
Diversity At GMKE
GMKE is committed to providing equal employment opportunities to all applicants and employees, fully complying with state, federal, and local laws that prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law. We strive to build a team that reflects the diversity of the communities and clients we serve, recognizing that varied perspectives and experiences enhance both our workplace and our approach to client needs.