Lead IT Technician

Company Description

The RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties. Our customers receive innovative integrated enterprise solutions for all building services. As part of this integrated process, our company can provide impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions.

But that's not all we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with RRS,Inc (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Our Core Values

Integrity / doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.

Caring / showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to "safety first" in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.

Integration / working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other's expertise to provide the most value when delivering our services to one another and our clients.

Innovation / developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.

If you share these core values, we have the right opportunity for you

We anticipate the application window for this opening will close on: 04/16/2025

Job Description

We are seeking a highly skilled and experienced Lead IT Technician to join our team in a remote capacity within the United States. As the Lead IT Technician, you will be responsible for overseeing our IT support operations, managing a team of technicians, and ensuring the smooth functioning of our organization's IT infrastructure.

• Lead and mentor a team of IT technicians, providing guidance and support in resolving complex technical issues
• Develop and implement IT policies, procedures, and best practices to optimize system performance and security
• Manage and prioritize IT support tickets, ensuring timely resolution of issues
• Oversee the maintenance, upgrades, and troubleshooting of hardware, software, and network systems
• Collaborate with other departments to identify IT needs and implement appropriate solutions
• Conduct regular system audits and risk assessments to ensure compliance with security standards
• Stay up-to-date with emerging technologies and industry trends, recommending and implementing improvements as needed
• Manage IT projects, including planning, resource allocation, and execution
• Provide technical expertise and escalation support for complex IT issues
• Develop and maintain documentation for IT processes, systems, and configurations

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT support or a related field, with at least 3 years in a leadership or supervisory role
• Advanced knowledge of IT infrastructure, including networks, servers, and cloud computing platforms
• Strong proficiency in network administration and security protocols
• Expertise in troubleshooting hardware and software issues across various platforms
• Excellent project management skills with the ability to lead multiple initiatives simultaneously
• Strong leadership and mentoring abilities, with a proven track record of developing team members
• Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Relevant IT certifications such as CompTIA A+, Network+, MCSE, or CCNA
• In-depth understanding of IT service management principles and best practices
• Proficiency in implementing and maintaining IT security measures
• Ability to work independently and collaboratively in a remote environment
• Strong analytical and problem-solving skills with keen attention to detail
• Adaptability and willingness to learn new technologies and methodologies

What's next?

Submit a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you. It's important to complete all relevant application questions, so we have as much information about you as possible. We will review your application to determine whether you meet the required qualifications.

If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.

Video interview is required, and your application will not be considered for further review until you have completed this step. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.

Additional Information

U.S. APPLICANTS ONLY: The salary for this position is anticipated to range between $64.000 - $90.000. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. E-Verify Program Participant: R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.