KOR/ENG Bilingual is REQUIRED for this role.
Qualifications:
- Professional knowledge of fundamental operations of relevant software, hardware, and other equipment
- 5+ years of related IT Helpdesk experience
- Knowledge of Windows OS in an enterprise environment
- Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
- Understanding of PC technology (MS Office, Internet, Windows)
- Project Management Fundamentals
- Korean-English Bilingual Proficiency
Responsibilities:
- Install and configure PCs and Mac's, printers, and peripherals within established standards and guidelines
- Install new hardware and software upgrades requested from users
- Analyze and solve technical problems by using problem-solving skills
- Conduct analysis and troubleshooting via telephone, email, and using remote assistance
- Resolve technical problems with computing equipment and software
- Assist visitors and VIPs with the ongoing usability of PCs, peripheral devices, and software
- Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
- Create and update Microsoft-based OS Image and Apple OS X for internal usage
- Create and update PE bootable Windows disc for deployment purposes
- Provide technical support for IT services in conference rooms
- Assist employees in company events, such as exhibits
- Install and perform maintenance on proprietary system
- May be asked to lead Projects and/or technology evaluations and make recommendations to the Management team