Lead HRSD Servicenow Administrator

Job Description

Your Role

Reporting to the Manager and Lead Admin, Technology and Operations department, as a ServiceNow Administrator, you will be responsible for building, supporting, and maintaining the ServiceNow platform within the company and optimizing for use with existing toolsets. You are technologically savvy, quick, results oriented, creative, and curious about the best use of technology to improve effectiveness, efficiency and feel of the work environment. You demonstrate initiative, expertise, and passion for the ServiceNow platform and tools which help our people drive business results.

Responsibilities

Your Work

In this role, you will:

• Develop and configure the ServiceNow platform
• Work closely with the broader Service now admin team and business partners to create, support and provide the expertise for the Service Catalog, Employee Service Portal along within the ServiceNow ITSM, ITOM and HRSD modules and mobile applications
• Have proven success in implementation of Employee Portal Professional, and Content management for Enterprise
• Coordinate and implement upgrades, maintain data between ServiceNow and other systems, and create reports and dashboards
• Build and maintain internal technical documentation, manuals, policies, knowledge, and processes
• Work closely with HR, other IT groups and business partners to configure and improve ServiceNow capabilities in accordance with ServiceNow HRSD and ITIL best practices
• Work with ServiceNow vendor on high impact tickets and remediation of them
• Monitor the health, usage, and compliance of ServiceNow modules as well as develop system integrations and process automation
• Respond to internal cases from users requiring assistance

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree in Computer Information Systems, Computer Science or similar, or equivalent experience
• Requires at least 7 years of prior relevant experience
• 4+ years of experience working with ServiceNow
• Working experience and knowledge of ServiceNow HRSD, IT Service Management processes, Service Catalog development, CMDB knowledge, and Knowledge Management are mandatory. Now Assist and Mobile implement a huge plus for this role
• Understanding of ServiceNow Implementation, particularly with HRSD highly desired
• Experience in technical implementation efforts such as ServiceNow Integrations, Version Upgrades, Maintenance
• Experience working with integration to 3rd party application API's, REST/AJAX, Web Services, and Integration hub highly desired
• Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification, preferred
• Service now HRSD Certification highly desired
• Completion of the ServiceNow System Administrator certification is required
• Knowledge & Application of Java scripting is mandatory
• Excellent customer-facing, communication, and presentation skills
• Communicating with technical and non-technical audiences
• Experience managing multi-stakeholder, fast moving, complex projects
• Demonstrated organization, time management, and multi-tasking skills

About the Team

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us.

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
  • Member-facing and approved out-of-state roles remain remote.
  • Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
  • For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.