Living Room
A home away from home where creatives celebrate music, art, design and culture. We are a private membership club open to members and their guests only.
The Role
The Front Desk Lead is the face of Living Room and a key player in driving seamless, soulful member and guest experiences. This role supports day-to-day operations of the Front Desk, helps onboard and mentor new team members, and serves as a go-to problem solver during high-traffic hours. The Lead ensures that all team members are aligned with club values and operating procedures, creating a culture of excellence, connection, and hospitality.
Leadership & Training
- Serve as shift lead during scheduled times; delegate tasks and ensure operational flow.
- Support onboarding and continued training for Front Desk team members
- Reinforce Living Room's standards and lead by example in tone, dress, and service
Operations & Experience
- Open and/or close the front desk with thorough handoffs and checklists
- Ensure daily execution of all front desk responsibilities, including check-ins, bookings, ID verification, and coat check
- Manage guest list protocols, late arrivals, and last-minute member or VIP accommodations
- Field real-time member concerns and coordinate cross-department solutions
- Monitor the physical environment (lobby cleanliness, scent, soundscape) for brand alignment
Communication & Systems
- Ensure accurate logging of daily shift notes, feedback, and incidents
- Maintain knowledge of current club programming, menus, and policies
- Communicate effectively with Membership, Security, F&B, and Events teams
- Serve as liaison between Front Desk and Management for ongoing updates and feedback loops
The Ideal Candidate has:
- A passion for delivering exceptional hospitality experiences that exceed guest expectations and leave a lasting impression.
- An understanding of the importance of creating a welcoming and efficient front office environment that reflects the values and standards of the organization.
- Strong organizational and multitasking skills, including attention to detail.
- The ability to effectively lead and inspire a team to deliver outstanding service while maintaining professionalism and composure in challenging situations.
- Experience in leading front office operations, including but not limited to, guest services, concierge, and staff training and development.
- The ability to understand subtle social cues when interacting with members and high profile members, guests and talent.
Requirements - 2+ years in hospitality or guest-facing roles; leadership experience preferred
- Excellent interpersonal, problem-solving, and conflict-resolution skills
- Detail-oriented with strong organizational habits
- Comfortable with tech systems (e.g., POS, CRM, booking platforms)
- Calm under pressure and able to manage multiple priorities
- Passion for culture, community, and high-touch service
Benefits Why Join
- 100% Healthcare coverage including Dental and Vision, it's part of our commitment to you
- Wellness Benefits for a balanced lifestyle
- Competitive 401k match for your financial future
- Unlimited PTO for salaried members, because you deserve it
- Career Growth opportunities that empower you
- Learning & Development for your growth with us
- Fun and Exciting Team Member Events that build bonds
- Free Team Member Meals to fuel your creativity
Our Team Culture
At Living Room, we are deeply passionate about our work and we believe that hospitality is a noble pursuit because it's fundamentally human and an ideal worth chasing. We seek out those that share these beliefs as an inherent second nature and our team member culture is how we bring this idea to life. Our guiding pillars- Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest demand that we embody these values in all that we do.