Lead Front Desk Agent

Dive into the dynamic world of hospitality at Sandestin Golf & Beach Resort. As a Front Desk Agent, you're not just checking guests in - you're creating waves of excitement and unforgettable moments. With open availability, nights that sparkle until 11 pm, and weekend vibes, your journey here is a rollercoaster of fun and career thrills. Apply now and let's turn the ordinary into extraordinary together.

Job Summary:

As a Lead Front Desk Agent at Sandestin Golf & Beach Resort, you will be the first point of contact for our guests, providing exceptional service and creating a positive and welcoming atmosphere. The ideal candidate will have open availability, including the ability to workdays, nights until 11pm, and weekends as needed.

Responsibilities:

1. Guest Services: Greet and assist guests with check-in, check-out, and inquiries in a friendly and professional manner.
2. Training: Assist in training, mentoring and supervising Front Desk Agents.
3. Reservations: Handle reservations, cancellations, and modifications with accuracy and efficiency.
4. Communication: Effectively communicate with other departments to ensure guest needs are met promptly.
5. Problem Resolution: Address and resolve guest concerns and issues in a timely and effective manner.
6. Administrative Tasks: Perform various administrative tasks, including data entry, filing, and maintaining accurate records.
7. Cash Handling: Process payments and provide accurate financial information to guests.

Qualifications:

1. Customer Service: Previous experience in customer service or hospitality is preferred.
2. Communication Skills: Excellent verbal and written communication skills.
3. Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
4. Computer Skills: Proficient in using computer systems, including reservation software.
5. Team Player: Collaborative mindset and the ability to work well within a team.
6. Professionalism: Maintain a professional appearance and demeanor at all times.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

1. Lifting: Ability to lift up to 25 pounds.
2. Standing: Extended periods of standing and walking.
3. Dexterity: Use of hands and fingers to handle or feel objects, tools, or controls.
4. Vision: Close vision, distance vision, peripheral vision, and the ability to adjust focus.
5. Hearing: Ability to hear and respond to guest inquiries and communicate effectively.

EOE M/D/F/V