Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Join us in shaping the future of Ford Motor Company, as part of a global organization with exceptional colleagues in world-class facilities. As part of Ford Design, you'll be at the cutting edge of Ford's most strategically critical work, designing people and society's needs into the heart of our next generation of products, services, and experiences.
In this position The HCD Team is responsible for the end-to-end experience, including digital and physical design of new businesses, new products, and new services. We are looking for creative individuals to join us and help further the vision and mission of HCD's team. We are committed to envisioning and crafting simple, thoughtful, enjoyable, and compelling products and services for customers.
The position requires demonstrable expertise in creating industry-leading experiences from research insights and future trends.
You'll be responsible for creating experience design principles, journey mapping, service blueprinting and experience road mapping that align with needs of our end-users and businesses.
ResponsibilitiesWhat you'll do - Lead Experience Definition: Identify and define strategic experience opportunities that align user needs/passions with business goals.
- Design Research: Serve as one of the subject matter experts (SME) on the Human-Centered Design (HCD) team for design research methodologies and their application.
- Lead Insight Translation: Expertly translate customer/user insights into actionable design briefs and opportunities for design.
- Lead Rapid Prototyping: Develop quick, iterative prototypes (especially with digital tools) to test and validate concepts.
- Lead Experience Requirements Definition: Define comprehensive experience requirements, including key enablers, user needs, and system requirements, to ensure successful outcomes.
- Support Product Concept Ideation and Creation: Facilitate the use of domain-based Experience Content Strategies in product concepting and design.
- Lead Program Collaboration: Collaborate with key programs to ensure the consistent application of domain-based Experience Content Strategies and validate that key experiences are addressed in program assumptions.
- Lead Experience Content Submission: Lead the submission process for platform content that falls outside of specific programs.
QualificationsYou'll have - A portfolio or case study demonstrating your research-driven design process
- Degree in Human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field
- 5+ years of experience/service design experience with emphasis on the conception, user validation and delivery of applications and/or services, as part of a multi-disciplinary team
- Experience leading the strategy, design, development and launch of B2B or B2C facing products or services
- Strong verbal, written and visual presentation skills
Even better, you may have - Master's degree in Human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field
- 7+ years of experience/service design experience with emphasis on the conception, user validation and delivery of applications and/or services, as part of a multi-disciplinary team
- Experience with user research, concepting, ideation and iterative prototyping
- Experience in human centered processes including heuristic evaluation techniques, framing challenges and iterative workflows; journey mapping, service blueprinting, Adobe workflow skills
- Workshop planning and facilitation skills
- Current on relevant technologies, trends, and techniques
- Excellent understanding of production design practices, general product development processes, timing, and product lifecycles
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply.
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
This position is a leadership level 6.
For more information on salary and benefits, click here
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-.
Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.