Job Type
Full-time
Description
Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further. At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you.
Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.Our Approach and Values:We celebrate people's strengths and acknowledge the impact of trauma on people's lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion.We lead and advocate for changes to make systems more equitable.We strive for excellence and value integrity in all that we do.Position Summary: The Lead Emotional Wellness Receptionist is accountable directly to the Emotional Wellness Practice Manager. This position will supervise the Emotional Wellness Receptionists.
Salary: The salary range for this position is $24.03 - $26.44 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH's range.Highlighted Duties and Responsibilities: - Registers patients in eCW and obtains required documentation by completing the following: Obtains and updates financial and/or personal information in eCW. Scans photo ID/DL, scans primary and secondary insurance card and captures a picture of the patient. Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care. Sets all insurance plans within patients' accounts appropriately.
- Verifies patients' insurances and determines any charges/copayments. Collects payments for visits and issues receipts to the patient.
- Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
- Reviews, scans, and sends encounters for Release of Information, Work forms daily or as assigned.
- Informs Emotional Wellness Practice Manager of double accounts, removes unnecessary alerts of accounts, and corrects spelling errors in patient accounts.
- Manages scheduling of phone and front desk coverage schedule to ensure that sufficient staff resources are in place to meet demand and allow access to care.
- Manages patient flow at the front desk including cycle times of one hour or less and excellent customer service.
- Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
- Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate.
- Ensures that agreed upon scheduling protocols are followed by supervisees to ensure adequate access. Raises concerns about access issues with supervisor for resolution.
- Completes other duties as assigned by supervisor.
Requirements
- High School Diploma/GED preferred
- Bilingual preferred in English and Spanish or Amharic preferred.
- Experience with Electronic Medical Records preferred. Experience with eClinicalworks preferred.
- Strong customer service skills required.
- Strong organizational skills and commitment to working in a professional environment.
- Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required. ?
- Ability to work a flexible schedule, including evenings and weekends required.
- Ability to travel to work at other sites as needed required.
- Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
- In relation to remote work versus on-site expectations, this position is classified as the following: On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.
At COH, we prioritize the following well-being and work-life balance-centered benefits: - Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
- 8-hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance-based raises, up to 5% of your annual pay
- National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
- Life insurance, short-term disability, and long-term disability insurance
- 403(b) Retirement Plan
- Flexible Spending Accounts for medical and dependent care reimbursable expenses
- And much more.
About Us: Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households-1,384 families and 220 individuals-experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.
We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: Phone: . Community of Hope is an equal opportunity employer.
Salary Description
$24.03 - $26.44