Lead Desktop Support Technician

Team Lead-Desktop Support Technician
Onsite, Davenport, IA

Technical

Management
Customer Service
Troubleshooting
Imaging/Deployment
Hardware & Software Installation
Windows
ServiceNow
Active Directory
Job Description
Join one of the top Healthcare systems in the United States. In effort to improve patient care and efficiency, our Healthcare client is rolling out practices and assisting end-users in becoming familiar with technology transitions.

The primary responsibility of this role is to lead a team of 5-7 deployment technicians in deploying new hardware, including laptops and desktops, into the environment. Deployment Leads will also deploy hardware as needed. This role involves managing a team of IT professionals, overseeing project execution, assigning tasks, ensuring technical quality, resolving conflicts, fostering collaboration, and communicating effectively with both the team and stakeholders to achieve project goals. Essentially, Deployment Leads act as a bridge between technical teams and project management to ensure smooth operations.
Duties

Lead and support a team of 5-7 deployment technicians, ensuring high performance and adherence to project goals.
Delegate tasks based on individual strengths and provide technical guidance.
Motivate and coach team members, addressing conflicts and promoting positive working relationships.
Conduct regular team meetings to discuss progress, address challenges, and provide updates.
Monitor and evaluate team performance, providing feedback and coaching as needed.
Act as a point of contact for technical inquiries and ensure clear communication between team members and stakeholders.
Communicate project status updates to stakeholders and identify potential risks.
Identify and resolve technical issues before deployment.
Coordinate with the imaging team for seamless integration of imaged devices.
Ensure project timelines are met by coordinating with project managers and other IT staff.
Maintain detailed records of deployment activities and ensure all devices meet security and compliance standards.
Perform additional desktop technician duties as required throughout the project lifecycle.
Additional

Proven experience as a PC Technician or similar role, with leadership experience.
Associate degree in IT or equivalent experience.
CompTIA A+ certification or equivalent experience.
Strong knowledge of Windows operating systems and hardware setup.
Familiarity with healthcare IT systems and compliance standards is a plus.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and strong organizational skills.
Demonstrated leadership abilities and experience managing a team.
Work Environment

Onsite, healthcare.
Will be interacting with healthcare staff.
Ability to be on feet all day.
Need to be able to lift 50+ lbs.
Must have reliable Transportation.
Performance Evaluation.
Attendance Evaluation.
Start Date

Interviews April 7-April 11
Start Date, April 28
Shift

1st Shift Core Hours
Monday-Friday
Saturdays & Sundays off
Compliance Requirements

No certifications required
Must undergo Healthcare compliance onboarding
Drug Screen, No THC
Immunizations required
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Davenport,IA.
Application Deadline
This position is anticipated to close on Apr 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.