About the Role At we empower businesses with state-of-the-art data infrastructure and AI-driven solutions that enhance workflows, streamline operations, and unlock valuable insights. Our mission is to support companies in leveraging data effectively, and we are looking for a Lead Customer Success Manager (CSM) to drive customer engagement, retention, and long-term success.
As a Lead Customer Success Manager, you will serve as a strategic partner to our enterprise clients, ensuring they achieve meaningful business outcomes with Datagrid's solutions. Your role will encompass relationship management, data-driven insights, and operational expertise to help customers elevate their data strategies.
You will act as a consultant, project manager, and customer advocate, working collaboratively with Sales, Product, and Support teams to maximize adoption, value realization, and growth opportunities.
What You'll Do - Own and oversee a portfolio of enterprise customers, guiding them through onboarding, renewal, and expansion phases.
- Build strong customer relationships and serve as a trusted advisor on best practices for utilizing Datagrid's AI-driven data infrastructure.
- Drive adoption, engagement, and satisfaction to ensure clients achieve tangible ROI from our platform.
- Collaborate with Sales to identify opportunities for expansion, support upselling strategies, and drive renewals.
- Lead business reviews (QBRs) to evaluate impact, performance metrics, and potential growth opportunities.
- Collaborate with Product and Engineering teams to relay customer feedback and influence the product roadmap.
- Proactively manage risk by identifying and addressing potential churn signals before they escalate.
- Provide thought leadership by educating customers on industry trends, new features, and strategic use cases.
What We're Looking For - 5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS, Data, or AI-focused organization.
- Demonstrated ability to manage enterprise-level customers, ensuring retention and revenue growth.
- Strong business acumen with experience in data-driven decision-making for clients.
- Excellent communication, stakeholder management, and problem-solving skills.
- Familiarity with CRM and Customer Success tools (e.g., Salesforce, HubSpot).
- Experience in data infrastructure, AI, or analytics platforms is a plus.
- Able to work cross-functionally in a fast-paced, customer-centric environment.
Nice to Have - Self-starter mentality, taking initiative, and proactively solving problems.
- Go-getter attitude, thriving in high-growth startup environments, and embracing diverse responsibilities.
- Entrepreneurial mindset, viewing challenges as opportunities and driving creative solutions.
- High adaptability to pivot quickly, handle ambiguity, and remain resilient in an evolving business landscape.
- Strong ownership mentality, taking full responsibility for your accounts and driving results with urgency.
Salary Range: $130k - $160k based on experience. This role will offer a performance-based bonus tied to retention.
If you excel at the intersection of strategy, customer engagement, and data-driven success, we invite you to connect with us.