Job Description
Lead Customer Service Representative Description: Our CSRs are one of the most valuable staff members at South & Washington County Veterinary Hospital located in Wakefield, Rhode Island. Minutes from the beach and other local favorites, our hospitals remain a prime location to work and build positive relationships.
We are looking for someone to continue to build and lead a strong positive team. - CSR's pay close attention to detail of our client's needs and wants, provide clear communication and explanation of all services.
- Other duties include clerical, scheduling appointments and payment processing and other duties related to veterinary care.
- Most importantly, we expect our CSR's to make our clients and pets feel welcome and give individual attention to every client and every phone call.
- Our CSR's are usually expected to have background in veterinary knowledge and continuous learning and education to improve in all areas of position.
Benefits: Medical, Dental, HSA, Vision, Life Insurance/AD&D, Voluntary STD & LTD, EAP, 401K, Pet Incentives Leadership: - Train new staff on hospital protocols, PIMS, communication platforms, and customer service skills
- Monitor the progress of CSR training and directly report to the team manager
- Monitor any weak spots the team may face and provide feedback to the team manager to formulate plans for improvement
- Enforce the use of daily task lists to be completed by the CSR team, and ensure each member is responsible and accountable for their assigned roles
- Set the example for other CSR's to use positive verbiage with clients, de-escalate client conflicts and inter staff issues
FULL TIME $20-$23 based on experience Washington County Veterinary Hospital Monday to Friday 8:00AM-7:00PM Saturday 8:00AM-2:00PM South County Veterinary Hospital Monday to Friday 8:00AM-5:00PM At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.