Lead Customer Service Associate Salary: $23.23-25.81 per hour/$46,800-$52,000 annually - commensurate to experience At GEICO, we provide an exciting career where your aspirations are met with limitless opportunities. Every day, we uphold our esteemed brand by delivering top-notch coverage to millions of customers, being there for them when they need us the most. We thrive on continuous innovation, striving to surpass our customers' expectations while making a significant impact on our company.
Joining our team means feeling appreciated, supported, and proud to be part of GEICO. We believe in The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Boost your earning potential. - $1,500 sign-on bonus for those with a Personal Lines license. Inquire with your recruiter for more details.
- $1,000 completion incentive after successfully finishing training and orientation (approximately 6 months).
- 10% evening differential for applicable shifts.
- 20% weekend differential for applicable shifts.
If you're a problem-solver who enjoys helping others, you may be the perfect candidate to advance your career with GEICO. We are seeking Customer Service Professionals to join our dedicated team. You'll support our contact center by taking incoming calls from current policyholders, providing essential service and support when they need it.
As a Lead Customer Service Associate, you'll be the first point of contact for our customers, addressing billing inquiries, making policy adjustments, and offering personalized recommendations. If you're looking to build a rewarding career with plenty of opportunities for growth, we want to hear from you.
Qualifications & Skills: - 12+ months of experience in a contact center or customer-facing service role is required.
- Proven experience in delivering exceptional customer service through expertise, active listening, and trust-building.
- Ability to thrive in a fast-paced, high-volume call center environment.
- Eagerness to learn new skills and adaptability to change.
- Open to constructive feedback to enhance your performance and development.
- Strong computer and multi-tasking abilities.
- A minimum of a high school diploma or equivalent.
Education/Certifications: - An associate's degree or higher is preferred.
- Active Personal Lines insurance license is preferred.
Our office is located in Virginia Beach, VA.
The GEICO Pledge: Great Company: At GEICO, we assist our customers through life's challenges. Our mission is to protect individuals when they need it most, and we continually evolve to meet their needs. We are an iconic brand driven by innovation that exceeds customer expectations and fosters collective success.
Great Careers: We offer a pathway for learning and growth through personalized development programs tailored to your career goals. You will have access to industry-leading training, certification support, career mentorship, and coaching with supportive leaders.
Great Culture: We cultivate an inclusive culture focused on shared success, integrity, action, and a winning mindset. Our core values promote caring, inclusion, and a sense of belonging, appreciating diverse perspectives. Our teams are led by dynamic leaders committed to performance excellence and unified under a shared purpose.
Great Rewards: We provide comprehensive compensation and benefits designed to improve your physical health, mental well-being, and financial future.
- A comprehensive Total Rewards program offering personalized coverage for you and your family's well-being.
- Financial benefits including competitive compensation; a 401K savings plan from day one with a 6% match; performance incentives; and tuition assistance.
- Access to additional benefits such as mental healthcare and fertility/adoption assistance.
- Flexible work options, including the GEICO Flex program, allowing you to work from anywhere in the US for up to four weeks yearly.
GEICO's equal employment opportunity policy ensures a fair hiring process for all applicants, regardless of race, color, religion, national origin, age, gender, or any other status protected by law. We hire based on qualifications for the job.
GEICO accommodates qualified individuals with disabilities to ensure equal opportunity in employment, unless it causes an undue hardship. We provide an environment conducive to productivity and mutual respect, free from discrimination and harassment.