Lead Customer Service Agent Salary: $21.44-23.82 per hour/$43,200-$47,997 annually - commensurate to experience Unlock your earning potential. - $1,500 sign-on bonus available for individuals with a Personal Lines license; inquire with your recruiter for more details.
- $1,000 completion incentive after successfully completing training and orientation (approximately 6 months)
- 10% evening differential for applicable shifts
- 20% weekend differential for applicable shifts
At GEICO, when you grow, we grow together. If you enjoy solving problems and helping others in their time of need, this could be the perfect opportunity for you to advance your career as a Lead Customer Service Agent. You will play a crucial role in our Lakeland, FL office by providing exceptional service to our policyholders. You'll connect with customers through inbound calls, assisting them with billing inquiries, policy adjustments, and expert recommendations. Join our expert team to deliver personalized service that showcases the benefits of being insured by GEICO and explore significant career growth opportunities.
Qualifications & Skills: - 12+ months of experience in a contact center or customer-facing role is required
- Proven track record in delivering outstanding customer service through active listening, showcasing expertise, and building customer trust
- Ability to thrive in a fast-paced, high-volume call center environment
- Willingness and eagerness to learn new skills, with a flexible approach to adapting to change
- Open to feedback to enhance performance and career development
- Strong computer proficiency and multitasking abilities
- Minimum high school diploma or equivalent
Education/Certifications: - Associate's degree or higher (preferred)
- Active Personal Lines insurance license (preferred)
GEICO does not sponsor employment authorization for this position.
Benefits: As a valued Associate, you will benefit from our Total Rewards Program designed to secure your financial future while enhancing your overall well-being, including:
- Comprehensive Medical, Dental, and Vision Insurance with no waiting period
- Paid Vacation, Sick, and Parental Leave
- 401(k) Plan
- Tuition Assistance
- Paid Training and Licensures
Benefit eligibility may vary by location and is subject to length of service.
Coverage begins on the date of hire. Enrollment in New Hire Benefits must occur within 30 days of the hiring date for coverage to become effective.
GEICO is committed to fair and equal employment opportunities for all associates and applicants without regard to race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable laws. We hire and promote individuals based solely on their qualifications for the position.
GEICO accommodates qualified individuals with disabilities to ensure they receive an equal employment opportunity and can perform essential job functions, unless it causes undue hardship for the company. We maintain an inclusive work environment where associates can flourish and contribute their best work. Discrimination and harassment have no place here, and we expect all associates to collaborate in creating a respectful atmosphere.