Lead Application Support Engineer
M ust Have:
- Minimum 6 years of experience in Application Support Engineering or a similar role.
- Bachelor's degree preferred (or equivalent work experience).
- Proven ability to support applications in highly regulated environments .
- Mainframe: COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, FileAid .
- Cloud & Distributed Systems: Hands-on experience with Unix, Linux, Windows, SQL/PLSQL .
- Databases: Familiarity with DB2, Oracle, Snowflake .
- Monitoring & Alerting: Experience with Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam, IBM Zolda .
- Cloud Technologies: AWS (S3, EC2, Lambda, SQS, IAM), Azure, OpenShift, RDS Aurora, PostgreSQL.
- Scheduling Tools: Experience with CA AutoSys, Control-M for job scheduling.
- Expertise in ITIL Change, Incident, and Problem Management processes.
- Ability to lead Major Incident calls , engage teams, and drive root cause analysis (RCA) .
- Strong debugging skills for resolving technical issues across Mainframe, Cloud, and Distributed environments .
- Knowledge of cybersecurity best practices (password rotation, access control, malware detection).
- Strong verbal and written communication skills to collaborate with cross-functional teams.
Nice to Have:
- Experience identifying and implementing automation opportunities to reduce manual monitoring efforts.
- Experience with Disaster Recovery (DR) and Business Continuity (BCM) planning .
- Ability to complete DR scripts and evidence collection during planned/unplanned outages.
- Strong ability to multi-task and prioritize incidents efficiently.
- Proactive mindset with a focus on continuous improvement .
Powered by JazzHR