Lead Application Product Support

Job Description:

POSITION: Lead Application Product Support

JOB LOCATION : 208 S. Akard Street Dallas, TX 75202 and various unanticipated locations throughout the U.S.; may work from home

DUTIES: Provide application monitoring, application problem management resolution, and service assurance management including status and metrics. Tune and configure applications and infrastructure components. Complete work associated with the implementation of new applications and changes to existing applications, scheduling, and application change management and implementation. Work with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls. Utilize CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems with business partners. Operate with batch jobs and schedules that transverse On Prem to the cloud. Work with Enterprise Data Technology (EDT), data warehouses, and datalake applications. Utilize sales operations performance data marts including Sunrise. Develop applications using UNIX, Linux, Shell, Azure, Snowflake, and Databricks. Perform continuous integration, configuration management, business requirement assessments, release management, and change management. Drive outages from Infra, databases, Tier1 and Tier2 support perspectives. Provide trouble ticket management, root cause analysis, and action item assignment. Lead large production operation support teams and work with external vendors for various cloud technologies. Manage fixed bid contracts.

MINIMUM REQUIREMENTS: Requires a Bachelor's degree, or foreign equivalent degree, in Computer Science, Applied Computer Science, or Computer Engineering and five (5) year of progressive post-baccalaureate experience in the job offered, or five (5) years of progressive post-baccalaureate experience in a related occupation working with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls; utilizing CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems with business partners; working with Enterprise Data Technology (EDT), data warehouses, and datalake applications; utilizing sales operations performance data marts including Sunrise; developing applications using UNIX, Linux, Shell, Azure, Snowflake, and Databricks; driving outages from Infra, databases, Tier1 and Tier2 support perspectives; providing trouble ticket management, root cause analysis, and action item assignment; and managing fixed bid contracts.

Our Lead Application Product Supports earn between $149,781- $196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status