Lead Ancillary Receptionist

Overview

Lead Ancillary Receptionist - Lisle - Central Reception

Position Highlights:

• Full-Time, 40 hours
• Hours: Monday-Friday; hours vary
• Location: Lisle Medical Office Bldg
  430 Warrenville Road
  Lisle, Illinois 60532
• Travel: As needed.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.

• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

Check-in/Greeting Patients/ Patient Scheduling :

• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience

• Check in and schedules appointments, following standard specialty protocol

• Answers multiple lines to fulfill patient needs over the phone

• Verifies patient information, while documenting in their Electronic Health Record (EPIC)

• Fully-trained in more than one specialty and helps as needed in other departments

• Verifies new process with reception, ensuring understanding

• Services as liaison between leadership and reception staff, communicates policies and procedures, assists in workload distribution

• Performs all other duties/responsibilities as assigned

Reviewing schedules

• Pre-screen appropriate specialty patients based on departmental protocol

• Monitor schedules daily ensuring that all open slots are filled same day and working schedule to remove "road blocks"

• Daily monitoring of patient scheduling reports

Exam Preparation

• Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy

Qualifications

Level of Education

• High school diploma or GED

Years of Experience

• Four years of patient/client-facing experience

The compensation for this role includes a base pay range of $16.30-$24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.