Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
As a Lead Adv Network Tech Support, your role will require technical expertise in Mobility Packet Core functions (MME, AMF) and Mobility network architecture. It requires understanding of cloud infrastructure and deployment, management and technical support of functions running in a cloud environment. Capturing, decoding and analysis of protocol level traces is required.
With increasing network support demands and design complexities the candidate requires the appropriate in-depth technical competency to contribute during the technology insertion phase as well as provide prompt Tier 3 maintenance and emergency recovery after in-production turnup of the above platforms.
Key Roles and Responsibilities:
- 24x7 on call position where we take out of hours calls from escalating organizations
- Perform equipment certification testing
- Evaluate, manage, and develop mitigation solutions for new technology introduction risks
- Responsible for the development, testing and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations
- Develop troubleshooting guides and provide coaching for new technology and designs
- Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and involvement in root cause analysis investigations
- Provide tier 3 field support for overall health of the end-to-end network participating in problem determination and resolution of chronic issues
- Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier 2, CTO, and the vendors to restore service
- Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes and define the least intrusive recovery processes
- Will participate with cross-functional teams in support of technology insertion and root cause analysis investigations and may be involved as a technical subject matter expert on special projects
- May interact with customers virtually or on customer premises to resolve root cause of a customer impacting trouble
Additional Responsibilities:
- Onsite expert level FFA support
- Perform flawless execution of life cycle maintenance activities
- Collect and analyze complex technical data
- Perform trend and root cause analysis
- Lead the development and implementation of corrective action plans
- Act as a peer mentor on existing and evolving technologies
Required Experience:
Required Qualifications:
- 24x7 availability and overnight travel
- Working understanding of Mobility network architecture
- Extensive experience working with 4G Mobility Management Entity (MME) and 5G Core Access and Mobility Management Function (AMF)
- Working understanding the major network functions in a 4G and 5G Mobility network
- Experience in capturing, decoding and analysis of protocol level traces
- Working knowledge of SS7/e911 protocols
Desired Qualifications:
- Proficiency in script writing is a strong plus
- Coding and development experience is a strong plus
- Extensive cybersecurity experience and security first mindset is a strong plus
- Able to grasp new technologies and vendor specific products quickly and efficiently
- Strong, innovative team player, who works well under pressure and can apply critical and creative thinking to small and complex problems alike
- Highly motivated and self-directed
- Excellent communication skills
- Strong technical writing and documentation skills
Desired Education:
- Bachelor's Degree in Engineering, Math or Science preferred
Our Lead Advanced Network Technical Support earns between $116,700 - $196,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future - for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to with us? Apply now.
- Full-time office role
Weekly Hours: 40
Time Type: Regular
Location: Alpharetta, Georgia
Salary Range: $116,700.00 - $196,100.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status