Position Summary The Lead Administrative Officer plays a crucial role in providing outstanding support to our customers, plant production, sales department, and other office functions. This position is responsible for delivering information, generating reports, addressing inquiries, answering phones, and performing various administrative and clerical duties. A professional demeanor coupled with a helpful attitude is essential for success in this front-line service role.
Duties and Responsibilities - Oversee and manage the daily office operations and staff.
- Adhere to office procedures and guidelines as directed by the Corporate Office.
- Delegate and supervise special projects.
- Prepare, verify, and process weekly invoices.
- Handle and track FMLA requests efficiently.
- Report and manage Workers Compensation cases.
- Assist with processing new hire documentation.
- Maintain training and shot records for employees.
- Review bin tickets against delivery tickets for accuracy, make necessary adjustments, and disseminate documents.
- Order and maintain office supplies and forms.
- Participate in and record minutes for monthly safety meetings.
- Manage and assign cellular phones to employees.
- Oversee Document Control processes.
- Draft and implement new or revised policies and procedures.
- Coordinate Alliant software conversion processes and plan key elements for additional plants.
- Supervise the price increase program, ensuring completion and accuracy.
- Monitor the status of new accounts, ensuring all necessary processes are completed.
- Collaborate with HR Manager to develop and update policies and approved forms for use across all locations.
- Assist management with personnel matters when necessary.
Qualifications - Ability to perform essential job functions, with or without accommodation.
- Minimum of 2 years of administrative experience.
- Proficient in Microsoft Office applications.
- Exceptional phone etiquette and customer service skills.
- Experience in a fast-paced environment with evolving priorities.
- Adaptability and proficiency in frequently switching tasks.
- High School Diploma or GED required.
Decision Making Accountability - Autonomous Decisions: Daily prioritization of work tasks; directing phone calls.
- Decisions Requiring Approval: Exceptions to current policies or procedures.
Working Conditions - Standard office environment.
Physical Requirements - Frequent standing and walking throughout work hours.
- Regular sitting, bending, and stooping.
- Ability to use a computer for extended periods.
- Capable of answering phones and providing information effectively.