LCOM Technical Support Technician

LCOM Technical Support Technician

Posting Summary
Provide a broad range of technical support services for College of Medicine users, including faculty, staff, and student in areas of Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Deliver just-in-time support for walk in and phone in users. Provide support to complex issues requiring follow up calls, research and outside team support. Identify and troubleshoot system or network issues and efficiently communicate to the System administration and development teams. Participate in rolling out, supporting, and training end users in new technology initiatives and projects.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor's degree in technology field and one to three years related experience required.

Desirable Qualifications

Anticipated Pay Range
$25.50 - $27.00

Other Information

Special Conditions
Bargaining unit position, Background Check required for this position, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees

FLSA
Non-Exempt

Union Position
Yes, UVMSU ($20 minimum hourly rate)

Job Location
Burlington, Vermont

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled
No

Department
COM Technology Services/55006

Employee FTE
1.0

Employee Term
12

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