Role Overview: The Client Relations Manager is the welcoming face and voice of our boutique corporate law firm, serving as the primary point of contact for new and existing clients. This role is ideal for professionals with strong customer service and sales-oriented skills, whether new to the legal field or seasoned professionals. This position's primary function is conducting initial client intakes.
At Full Circle Business Law, we take our work seriously but not ourselves-so a great sense of humor and the ability to laugh (often.) with the team goes a long way. This position offers excellent opportunities for those seeking a balance between meaningful work and personal or creative interests, or for individuals pursuing a long-term career in a law firm setting.
Benefits (subject to introductory periods):
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick leave
- 2 weeks paid vacation
Key Responsibilities (subject to change):
- Serve as the first point of contact for clients, ensuring they feel valued and understood through professional, warm communication in person, over the phone, and via email.
- Proactively manage prospective client intake, identifying their needs, answering questions, and guiding them to consultations-balancing warmth with a consultative, sales-minded approach.
- Proactively manage attorneys' calendars, scheduling client meetings and internal discussions with precision and attention to deadlines.
- Conduct initial intake of prospective clients prior to scheduling consultations with attorneys.
- Provide administrative support to attorneys, including data entry and client follow-up.
- Maintain office organization and contribute to creating a professional, welcoming work environment.
- Track and manage intake metrics, helping us identify trends and improve our client onboarding process.
What We're Looking For:
- Exceptional communication skills and interpersonal skills with a friendly, polished, and approachable demeanor.
- Proven experience in a customer service, front office management, sales support, or intake specialist role. Office experience, particularly in legal or professional services, is a plus but not required.
- A client-first mindset with a natural ability to convert inquiries into consultations without feeling "salesy."
- A career-oriented mindset, with an interest in developing expertise in client relations, intake management, and law firm operations.
- Comfort in learning new systems and technologies quickly (training provided).
Why Join Us?
- Work with a supportive, collaborative team that values not just professional excellence, but also moments of levity. We believe that laughter and enjoying what we do are key to building a positive, productive environment.
- Engage in meaningful work that directly supports our clients' success and entrepreneurial goals.
- Opportunities for learning and development in a collaborative environment.
- This is a long-term career opportunity with potential for growth. We value team members who want to grow with us.
About Us: We are a boutique corporate law firm in Glendale, CA. At Full Circle Business Law, PC, we are dedicated to delivering an exceptional client experience full of insight and care. We collaborate closely with businesses to help them realize and protect their dreams, ensuring they are well-informed and confident in their legal decisions.
At Full Circle Business Law, we provide tailored legal solutions transactional (non-litigation) matters, including in:
- Corporate Law: Business formation, contracts, mergers and acquisitions, franchising, and corporate governance.
- Employment Law: Drafting policies, managing compliance, and addressing workplace challenges.
- Intellectual Property Law: Trademark registration, licensing agreements, and protecting business ideas.
How to Apply: Interested candidates are invited to submit their resume detailing their interest in the position.
We look forward to welcoming a new member to our team who shares our commitment to exceptional client service and professional excellence.