Job Description Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story. Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.
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- Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.
Job Summary AMN Healthcare Language Services Strategic Partnership Solutions (SPS) is looking for a Language Services Consultant with experience scaling language services business operations and consulting on language services industry best practices. Reporting to the Senior Director of Strategic Partnerships Solutions, the Language Services Consultant will function in a dual capacity, overseeing the daily operations of a client's Language Service Department and providing consulting and advisory to clients and AMN Language Services. The Language Services Consultant is responsible for driving a Language Access program's strategic growth and financial performance. The Language Service Consultant will partner with internal and external resources to build a comprehensive language access program. The consultant's leadership will result in non-discriminatory communication, promote a "Patient's First" environment, quality outcomes, measurable productivity, and cultivate strong interdisciplinary teamwork. The consultant's role is to support an overall value-oriented experience for partners and all persons with communication barriers/disabilities served. The consultant is responsible for the leadership, supervision, direction, productivity, and performance of a client's interpreter services staff, contract interpreters, and other qualified bilingual individuals. This position involves conducting assessments, developing strategic recommendations, and providing regulatory and compliance guidance to clients and internal AMN stakeholders.
This is a remote position 1099 Contractor. We are open to location anywhere in the contiguous U.S. The preferred candidate will live in a city with access to a major airport. We anticipate that this role will require the ability to travel approximately 50% of the time
Language Access Program Department Management - Provides administrative and operational oversight to the Interpreter Services Department staff and other system collaborators as appropriate to develop, implement, and monitor departmental goals, action plans, and productivity metrics for the program.
- Develops and administers policies and procedures that provide high-quality care and services for patients and their families.
- Provide the client with the assistance with budget input, development, and maintenance for Language Services cost center.
- Acts as a leadership resource for the team, supporting and mentoring individual interpreters/translators/qualified bilingual staff with competency training and continued professional skill development.
- Continuously monitor external and internal benchmarks to assess performance levels and recommend short-and long-term actions to achieve strategic goals.
- Monitor and evaluate the results of HCAHPS/Patient Satisfaction Surveys and share survey feedback with leaders.
- Develop a patient experience/customer service training curriculum and orient staff to the availability of language access/Interpreter service resources.
- Manages departmental policies and procedures, assuring they remain current and relevant and within compliance regulations.
- Leads and manages using consistent communication and sharing of metric outcomes with the team, recognizing distinguishing performance and continuous opportunities for improvement.
- Daily duties include but are not limited to processing all requests for Interpreter Services, managing complex calendar of confirmed appointments, triaging requests requiring immediate response, answering and triaging incoming calls, confirming appointments with internal partners, and coordinating requests for interpreters with outside agencies
- Provides input to strategic decisions that affect the functional area of responsibility.
- Capable of resolving raised issues arising from operations and requiring coordination with other departments.
- Accountable for the overall administrative planning and coordination of training to improve effective staff communication.
- Assists with developing and implementing new programs and policies to provide high-quality care and services for patients.
Account Management - Responsible for a portfolio of assigned clients, advising on strategic vision to deploy strategic language service solutions at an enterprise level to healthcare organizations. This role is responsible for crafting long-term, positive relationships with Executive and C-Suite clients and meeting an assigned revenue quota
- Achieves annual revenue goals and influences the client at key decision points to ensure a successful outcome.
- Drives client proposals in up-sell opportunities and facilitates contract renewals.
- Identifies, analyzes, interprets, and presents trends relevant to the client's business and objectives to assigned customers.
- Maintains full understanding of products and services with the ability to develop "insight selling" sales talk track.
Consulting - Conduct comprehensive client assessments, including needs assessment, operational assessment and workforce assessment.
- Evaluate current processes, workflows, and systems to identify gaps and areas for improvement.
- Develop detailed reports and presentations outlining assessment findings and recommendations.
- Provide expert advice on standard processes for language services, compliance, and operational efficiency.
- Develop action plans to address identified gaps and ensure regulatory compliance.
- Conduct training and development programs to clients' staff to enhance their language services capabilities.
- Gather and analyze data relevant to clients' language services operations.
- Develop performance metrics and Key Performance Indicators to monitor and evaluate the effectiveness of implemented solutions.
- Prepare detailed reports and presentations for clients, highlighting progress, challenges, and recommendations.
- Provide input on new initiatives or technologies that could have an impact on the organization's future success. Develop recommendations that align and support AMN Language Services'the strategic direction with focus on customer success, legal compliance, and procedural flow.
- Assist clients in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits, and evaluations regarding client's language access program.
- Provides advocacy and support - internal and external to the organization- for public policy relevant to CH (e.g. ADA compliance, CLAS standards)
The Ideal Candidate To be a strong fit for this opportunity, you will have the following competencies, skills, and qualifications:
Competencies - Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals/objectives, and then tracking results and continually evaluating performance effectiveness.
- Client Focus: Ensuring that the internal or external client's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet clients' and organizational needs; promoting client service as a value.
- Leading a Culture of Trust & Integrity: Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others when faced with challenges, removing barriers, and rewarding others for demonstrating behaviors that cultivate trust.
- Adaptability: Remains flexible and open to new ideas and encourages others to value change. Understands changes in work tasks, situations, and environment as well as the basis for change. Thinks and acts effectively under pressure. Persists towards solutions and goals in changing circumstances.
- Business Insight: Demonstrates a high-level understanding of how business works, possesses keen business judgment and insight, demonstrates broad knowledge and perspective, and is future-oriented. Understands the company's strategic priorities and is aware of how strategies and tactics work in the market in which the company operates.
Experience . click apply for full job details