Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload
Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory required
D2D and/or project support
AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as ServiceNow
Microsoft Excel skills a plus
Indepth knowledge in Microsoft OS including iOS and Linux a plus