Title: Lab Manager I Description: Solutions LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.
Solutions LLC is seeking a
Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.
Eligibility: - Must be aUS Citizen
- Must have anactive Secret clearance, TS/SCI is preferred
- Must be able to obtainDHS Suitabilityprior to starting employment
- 1+ years of directly relevant experience in system administration
Responsibilities Include: - Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab's systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem-solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users
Required Skills: - Experience with multiple operating systems, to include Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help desk ticket processing and procedures
- Good customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
Desired Skills: - Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
- Virtualization automation and optimization
- Experience with writing technical procedures and standard operating procedures
Desired Certifications: Sec+
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and
3+ years of directly relevant experience