Job Description
One of Insight Global's chemical manufacturing clients is looking for a L2 Service Desk Support Specialist to join their team. This position is onsite 5 days a week in Philadelphia, PA.
The day-to-day responsibilities of this role include:
- Tier 2 hardware and software support for both in-person and remote end users including C-Suite Executives
- Provide solutions to complex issues concerning Windows 10/11 enterprise configuration and management, networking, printing, and standard desktop hardware and software support
- Provide support for Audio/Visual issues related to native Teams Meeting Rooms devices
- Responsible for the input and monitoring of user calls in ServiceNow providing regular updates to users on status of requests
- Analyzing problems to determine trends/recurring issues and contribute to weekly & monthly reporting
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
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Skills and Requirements
- 6+ years providing Desktop Support to in person and remote end users including
- Familiarity with Microsoft Configuration Management (SCCM) and Microsoft Intune
- Ability to configure, install (via SCCM/Configuration Manager OSD and/or Autopilot), and troubleshoot computer hardware, mobile devices, software (i.e. M365, OneDrive, SAP GUI Logon, etc.), and network connectivity problems
- Experience with Microsoft Windows 10/11 operating systems and network behavior in an enterprise environment
- Proven ability to support A/V issues related to Team Meeting Room devices
- Excellent communication skills to coordinate with customers, coworkers and all levels of management, in person, via telephone or in writing null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .