L1 Desktop Support Specialist

L1 Desktop Support Specialist
Nashville, TN 37232 (Onsite Role)
3+ Months Contract (High Possibility of Extension based on Performance)

Description:
The work itself will be a Zebra printer project to start where they will be identifying printers missing the QR codes for easy connectivity for users as well as working alongside other teams to related issues.

L1 Desktop Support Responsibilities:
Provide technical assistance with computer hardware and software
Resolve issues for clients in person.
Basic printer troubleshooting and break/fix experience
Track customer issues and resolutions
Handle tickets in a timely manner
Experience with ServiceNow and AD
Work independently or with managers or other techs
Have strong CS experience dealing with end-users
Be able to work overtime when requested or necessary
Be able to multitask and prioritize many different projects

Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanour
1+ years of experience
Previous ServiceNow / large ticketing service exp
Able to hit the ground running
Able to pass a drug test prior to starting