Salary : $84,372.00 - $120,204.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Agency Internal - Permanent
Job Number: WMS 25-01
Department: Dept. of Labor & Industries
Division: Insurance Services - Claims Admin
Opening Date: 05/15/2025
Closing Date: 5/26/:59 PM Pacific
Description Our Mission: Keep Washington Safe and Working.
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
EXTRA Salary Information: The target pay range typically considered for this position is $84,372.00-$120,204.00 (Range of Consideration) annually. The full pay range for this WMS Band is $68,940.00-$126,528.00 (Full Band Range) annually. Compensation decisions are determined using factors such as job-related skills, experience, and education or training. We will consider your individual qualifications, should we make you an offer of employment.
Job Highlights Please Note: This position is open to Internal L&I applicants only. Are you a passionate leader who receives satisfaction from making a difference for customers and employees and believes in our mission to "Keep Washington safe and working"? Do you thrive in an environment where you work closely with a team of peers? Do your values line up with our 5 agency goals?
- Make workplaces safe
- Help injured workers heal and return to work
- Make it easy to do business with L&I
- Help honest workers and businesses by cracking down on the dishonest ones
- Ensure L&I is an employer of choice
The Claims Administration program is looking for a Claims Operations Manager to help manage the delivery of timely and quality claims adjudication activities. This position is responsible for setting production and quality standards and leading supervisors and staff in meeting or exceeding those standards. This position directly coaches and mentors supervisors to provide them with transparency of information, techniques, and feedback to maximize their success in managing their employees. Additionally, the Claims Operations Manager actively participates in the identification, goal setting, implementation planning and establishing measures for process improvements within Claims Administration. With peer managers, this position is responsible for the effective implementation of both long and short term goals of the agency and division.
Duties Some of what you'll do: - Plan, lead, organize, and control the work performed by the Designated Service Area (DSA).
- Assure appropriate and optimum use of the organization's resources and enhance the effectiveness of employees through timely appraisals and professional development opportunities.
- Use strategic thinking to evaluate proposed actions and timelines against organizational mission and values. Work with other managers from Insurance Services, Legal Services, Field Services, Office of the Medical Director and Health Services Analysis to coordinate programs and ensure consistency in service delivery.
- Participate in Claims Administration management team, with responsibility to develop, implement and meet strategic business plans for the Insurance Services Division.
- Ensure the safety and well-being of staff by actively promoting safe working principles and leading by example in regard to working safely.
- Identify risks in areas of human resource management and, in collaboration with the Office of Human Resources, develop contingency plans to mitigate risk.
- Provide program oversight regarding recruitment and hiring, disciplinary actions, labor-management relations, classification and pay, succession planning, employee training and development, and internal safety and health.
- Interface with customer groups of medical and vocational providers, attorneys, employers or third-party representatives, legislators and their staff and the governor's office for the purpose of sharing information, resolving complaints, presenting new policy development plans or service enhancements.
- Effectively manage direct reports to ensure consistency and quality in decision making and application of regulations and policies.
- Develop and oversee effective processes to ensure quality, timely work and help ensure the financial and operational integrity of the claims program.
Qualifications Required: - L&I employees with five (5) years of experience adjudicating workers' compensation or crime victims' compensation claims.
- Three (3) years of total experience must be in the adjudication of time loss payments in a workers' compensation (RCW Title 51) or crime victims' compensation insurance program with at least one (1) year experience at the Workers' Compensation Adjudicator 3 level or higher.
Desired: - Bachelor's degree in business administration, organizational management, public administration or allied field.
- Knowledge of advanced principles of management; general state government operations; labor laws and regulations; risk management principles; principles of personnel administration; policy development and analysis; group facilitation; budget administration; legislative and rule development systems.
- Ability to manage and lead others; build coalitions among constituents and stakeholder groups; develop, monitor and manage budgets; independently solve problems; facilitate group meetings; effectively communicate both verbally and in writing; analyze data to produce meaningful information; negotiate and mediate disputes.
Supplemental Information Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
For this position, telework is dependent upon business needs and supervisor approval. The assigned duty station for this position is Tumwater, Washington.
For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.
To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.
Please include the following documents with your application:
- A cover letter describing specific qualifications.
- A current resume detailing applicable experience and education.
- A list of at least three professional references with current telephone numbers.
Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.
Background Check Notice: Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other information - For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented bytheWashington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
- (IF DOING ASSESSMENT): Applicants selected to move forward in the hiring process will be contacted by email or phone to schedule a skills assessment.
Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer click apply for full job details