Knowledge Management Product Specialist Chicago, IL (hybrid WFH - 3 days onsite in the loop, 2 days work from home) Summary: The Knowledge Management (KM) Product Specialist is responsible for the administration, management, and continuous improvement of KM technology.
You will be working with key business stakeholders to gather requirements related to KM solutions, evaluating potential KM solutions, assisting in vetting KM technology vendors based on business requirements, and once solutions are identified, assisting with product implementations, including managing configurations.
This person will also be driving continuous improvement and providing product support for KM technology solutions.
What you'll be doing - Under the direction of KM leaders, contribute to the development of strategic business goals and overall roadmap for the portfolio technologies to address current needs, as well as to anticipate future growth and opportunities
- In collaboration with IT, manage the execution of the configuration, implementation and on-going administration of technologies within the portfolio
- In collaboration with KM leaders, identify and prioritize opportunities to enhance or expand the portfolio technologies and to collaborate with other KM and company solutions
- Work closely with KM leaders and IT to define technical specifications, the desired user experience and acceptance criteria for features and functionality, ensuring alignment with strategic business goals and KM priorities
- Collaborate with IT to manage development, issue and enhancement requests and release cycle to ensure timely delivery of features and functionality that reflect the company's strategic business goals and KM priorities
- Manage active and passive feedback loops to gather requirements, assess the efficacy and adoption of the related technology and incorporate that into the development of strategic business goals and product roadmaps
- Develop, maintain and analyze metrics on usage, trends, etc. related to the portfolio technologies
- Contribute to the development of implementation and communication strategies aimed at maximizing the impact and value of the portfolio technologies and manage their execution
- Develop subject matter expertise with the content, configuration and capabilities of the portfolio technologies
- Develop subject matter expertise with regard to the scope and nature of internal and external data and technologies that could be leveraged to enhance the portfolio technologies
- Ensure compliance with all applicable data privacy regulations and policies
- Manage relationships with vendors and outside service providers related to the portfolio technologies to ensure a consistent, high-level of service and performance
Skills we're seeking - Bachelor's degree from four-year college or university is required
- 5+ years of experience with Knowledge Management
- 3+ years of experience with IT Product Management, Business Analysis or Software Development
- Experience working with stakeholders to gather requirements as it relates to KM software optimizations, enhancements and new KM software implementations
- Must have experience with SharePoint Online
Nice to haves - Experience with Microsoft Power Platform
- Experience with data integrations, moving data from one source to another
- Experience with analytics tools such as TyGraph
- Experience with software development, using .NET, C , Python, Java, JavaScript, or something similar