Overview: Housing Hope and HopeWorks agencies are the major non-profit developer of affordable housing and provider of human services in Snohomish County and Camano Island. Our mission is to promote and provide affordable housing and tailored services to reduce homelessness and poverty for residents of Snohomish County and Camano Island. We achieve this through a variety of interventions including social enterprises, children's services, subsidized housing opportunities and services, employment, education and training services.
Purpose: This position is responsible for the development, coordination, and delivery of high-quality training to participants of the 12-week culinary training program at Kindred Kitchen. This position maintains positive, collaborative relationships inside and outside the agency and provides support to department and program staff. This position has responsibility for participating in program coordination, including meeting goals and outcomes.
Essential Functions: Include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Training, Coaching, and Developing Others - Serve as the lead trainer for the kitchen, providing skills-based training and customer service training for trainees.
- Facilitate learning through various delivery methods including classroom training, on-the-job coaching, inclusion of local experts and guest instructors, and off-site experiences to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.
- Use course equipment, course materials, and audio/visual aids to provide optimal presentation and educational impact.
- Supervise and monitor trainees' use of kitchen tools and equipment.
- Provide individualized instruction and tutorial or remedial instruction.
- Integrate academic and vocational curricula so that students can obtain a variety of skills.
- Demonstrate strong communication, organizational, and interpersonal skills.
- Practice de-escalation skills with empathy and professionalism.
- Work with the Director and Training Program Supervisor to prepare outlines of instructional programs, determine training schedules, and establish course goals.
- Be comfortable working with a population experiencing a variety of barriers including homelessness or addiction.
- Treat community members from a wide variety of backgrounds with dignity and empathy.
- Use active listening techniques to build trust and respect with trainees.
- Model a high degree of social-emotional skills, such as relationship building and social awareness.
- Directly coach trainees on social-emotional skills needed in the workplace.
- Utilize a trauma-informed approach when training.
- Be an advocate for trainees and encourage self-advocacy.
Evaluation and Assessment - Observe and evaluate trainees' work to determine progress, provide formal and informal feedback, and make suggestions for improvement.
- Assess and meet individual trainee needs and learning goals as related to course content.
- Develop and implement assessment tools where necessary.
Program & Organizational Support - Actively participate in, develop, and maintain effective working relationships with the team, program, and organization.
- Demonstrate active listening, professional language, and capability with written and verbal communication.
- Participate in and contribute to team building.
- Create a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking.
- Contribute to the appreciation of diversity and foster a climate of multicultural understanding.
- Uphold applicable safety requirements, use safety equipment provided, always implement appropriate safety practices, and report immediately any unsafe working conditions or hazards.
- Prepare reports and maintain records, such as trainee attendance, training activity details, performance assessments, and any grant-specific reporting requirements.
- Perform quality work within deadlines with or without direct supervision.
Required Education & Experience - High School Degree or equivalent.
- Minimum 2 years' experience in a professional kitchen operation.
- Ability to manage multiple demands, including frontline training as well as administrative tasks and documentation.
- Ability to work some evenings.
Desired Qualifications - Experience leading staff (or participants in a training program) and working with diverse groups with varying skills/backgrounds in conflict resolution, problem solving, and decision making.
- Proficiency in working with Microsoft Suite.
- Experience in employment and/or training programs a plus.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position primarily operates in a general office and commercial kitchen setting but requires a range of physical abilities. The employee must be able to stand, balance, and maneuver in various positions including stooping, kneeling, crouching, and crawling. Regular lifting, carrying, pushing, and pulling of items up to 25 lbs. is required, with proper equipment (e.g., dolly) and safety procedures mandatory for items exceeding this weight.
The role demands comprehensive visual capabilities, including close and distance vision, color discrimination, peripheral vision, depth perception, and the ability to adjust focus.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Housing Hope believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. We expect that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.