Junior Technical Service with Security Clearance

Description SAIC has an opening for a Junior Technical Service Associate to support the IBCS Program. This position will sit in Huntsville, Alabama on a hybrid schedule. JOB DUTIES/RESPONSIBILITIES: Technical Services Associate will provide Tier I/ Tier 2 technical support to remote customers in CONUS and OCONUS locations. Using training provided by the IBCS and OEM Training teams, documents provided to capture common failures and solutions Candidate will open and maintain Trouble Tickets and Work Orders, reaching out for additional team member support as needed These will include, but are not limited to: account administration, distribution of software and documentation, system and network status, problem management and root cause analysis processes Candidate will document problem and troubleshooting efforts, while maintaining trouble tickets and work orders They will also escalate unsolved Work Orders to higher tier support, as needed, and report recurring problems to management Current shifts include M-F 8 hours a day (during training), covering shifts when someone is sick or on leave. Once fully trained: will work a hybrid shift. On-Call shifts rotation for hours outside of the standard Work Week Ability to work Shift work if the schedule changes to 24/7 behind the desk Qualifications EDUCATION AND EXPERIENCE: Bachelor's degree and zero (0) years' experience; Additional four (4) years' experience/Military service accepted in lieu of degree REQUIRES QUALIFICATIONS: Comprehensive knowledge in Administrator access with computers and a solid understanding of software fundamentals Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports Experience in troubleshooting/repair within computer and networking support, IT concepts and software applications Ability to learn complex system communications between Server/Operator Station (C2) and Military Sensor/Weapon Systems Ability to think logically and act decisively in critical situations CLEARANCE: Candidate must hold and be able to maintain an active Secret Clearance DESIRED QUALIFICATIONS: Military Program experience Field Service Representative experience IBCS Experience SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.