Junior IT Specialist

Carylon Corporation

About Us:
Carylon Corporation is a leader in environmental maintenance services, providing innovative solutions to municipalities, utilities, and commercial clients. We prioritize technology and customer satisfaction, offering employees an opportunity to grow in a supportive and collaborative environment.

Position Overview:
We are looking for a proactive Junior IT Specialist to join our IT team. This customer-facing role focuses on delivering exceptional support to staff, with responsibilities that include provisioning, troubleshooting, and maintaining laptops, tablets, and other end-user devices. The position requires up to 20% travel to our offices across the U.S. and offers an opportunity to work with a range of modern tools and cloud platforms.

Job Details:

Position: Junior IT Specialist

Location: Chicago, IL

Pay: $40,000-$70,000/year (Negotiable based on experience)

Full Benefits: Health, Dental, Vision, 401K, PTO, ESOP

Key Responsibilities:

Provisioning and Technical Support
Configure and deploy laptops, tablets, and other devices for end-users.
Manage device assignments and inventory tracking.
Troubleshoot hardware, software, and connectivity issues in a timely manner.
Support end-users with M365 applications such as Teams, OneDrive, and SharePoint.
Helpdesk and Issue Management
Monitor and resolve helpdesk tickets using Jira.
Ensure consistent communication with end-users regarding issue resolution timelines.
Escalate complex issues to senior team members as needed.
Customer Service and Collaboration
Provide excellent customer support, ensuring a positive experience for all end-users.
Act as a point of contact for IT-related questions and concerns.
Collaborate with other IT team members to improve service delivery.
Documentation and Maintenance
Update and maintain IT documentation, including troubleshooting guides and asset inventories.
Assist with software installations, updates, and basic networking tasks.
Qualifications:
Education & Experience
A bachelor's or associate degree. In lieu of education, a minimum of three (3) years of relevant experience in IT support or a helpdesk environment preferred.
certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL preferred.
Technical Skills
Familiarity with Jira for issue tracking and ticket management.
Proficiency in Microsoft 365, Windows 10/11, and basic networking concepts.
Experience with imaging, configuring, and troubleshooting devices.
Soft Skills
Strong customer service skills and the ability to work effectively with people at all levels of the organization.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.

- Position is to be in the office at least 4 days per week.
- Valid driver's license required.
- Ability to lift and carry equipment up to 50 lbs.
AA/EEO Statement
Carylon Corporation and all its companies provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.