This is a posting for a potential contract award.
DAS is looking for a Junior Help Desk Specialist for an IT Systems Operations, Maintenance, and Support effort.
Duties: Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
General Experience: This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields.
Specialized Experience: At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.
Preferred Experience:
At least two (2) years of experience in the following technical areas:
- Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.
- Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access.
- Using a knowledge base to identify and troubleshoot issues.
- Using a ticketing system to create, document, track, and route tickets while adhering to service level agreements.