Greetings.
I hope you are doing great.
Junior Desktop Analyst SHELTON (US: 06484), CT Onsite Long-Term Contract Job Expectations
- Strong focus on high client satisfaction
- Strong written and oral communication skills, English-speaking skills, and being bilingual are a plus
- Ability to work well in a team-based, fast-paced, or multitasking environment
- Ability to effectively multitask, prioritize and execute tasks in a high-pressure environment
- Active listener, demonstrate empathy
- Knowledge of basic computer operations and basic computer troubleshooting skills
- Basic knowledge of computer peripherals and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)
- Typing speed of 50 wpm or higher
- Highly self-motivated and directed
Plus
- Basic network troubleshooting skills
- Experience working with point-of-sale (POS) systems
- Experience with ticketing systems
- Experience with remote access software
- Bilingual (Speak/Read/Write)
Qualifications - High school Diploma or GED (General Educational Development), some college preferred but not required. The ideal candidate will have a minimum of 1-2 years applicable experience.
- Entry Level: 2 years' work experience supporting customers remotely in a technical environment
- Entry Level: 2 years' work experience in a technical Center, IT (International Technology) Help Desk, or equivalent technical support roles .
Thanks with regards,
Lucky Mishra Technical RecruiterOffice: ,
Ext. 427