Jr Network Engineer

Benefits:

401(k)

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Posting

Job Title: Jr. Network Engineer Industry: Telecommunications Position Type: Full-Time Location: Sylva, NC (Within Western North Carolina Footprint) Experience Level: Entry-Level (Less Than 1 Year) Education: High School Diploma or Equivalent Required; Associate or Bachelor's degree preferred Posting Date: 5/13/2025

Position Overview

BalsamWest is seeking a motivated and detail-oriented Jr. Network Engineer to join our team. In this role, you will support the monitoring, maintenance, and operational performance of our telecommunications network infrastructure. This position plays a key part in ensuring high availability and reliability of services through proactive monitoring, timely issue resolution, and exceptional customer support. The ideal candidate will possess a foundational understanding of network operations, strong communication skills, and a desire to learn and grow in a dynamic technical environment.

Key Responsibilities

Monitor network systems, infrastructure, and performance metrics for alarms, errors, and capacity issues.

Perform initial triage and troubleshooting; escalate issues as necessary to appropriate teams or vendors.

Respond to inbound calls from carrier customers, internal departments, and field operations teams.

Deliver excellent internal and external customer service in alignment with service level agreements (SLAs).

Update clients, vendors, and third-party providers on the status of service events and incidents.

Document all activities accurately in the trouble ticketing system.

Coordinate with cross-functional teams to resolve technical issues.

Track service performance and proactively identify and address potential problem areas.

Assist Network Engineers with installation and configuration of network equipment and customer premises equipment (CPE).

Provision Ethernet and PON services.

Conduct system health checks and monitor network capacity.

Perform cabling and hardware installation tasks as needed.

Participate in on-call rotations and work evening/weekend shifts as required.

Support additional projects or responsibilities as assigned by management.

Required Skills:

Basic knowledge of network operations, topologies, and protocols (TCP/IP).

Strong troubleshooting and problem-solving abilities.

Effective communication skills (verbal and written).

Proficiency with Windows OS and Microsoft Office tools (Word, Excel, Outlook).

Ability to work collaboratively with internal teams, clients, and external partners.

Experience using network monitoring tools and alarm/event management systems.

Comfortable handling calls in a professional and courteous manner.

Preferred Skills & Certifications:

Industry certifications such as CCT/CENT, CCNA, CCIE, JNCIA, or Network+.

Experience with ticketing systems.

Knowledge of SNMP and network monitoring platforms.

Understanding of power systems, cabling, and facility maintenance.

Previous customer service experience in a technical environment.

If you are passionate about networking technology and eager to develop your career in telecommunications, we invite you to apply for this exciting opportunity at BalsamWest.